8 Proven Strategies to Ensuring Happy Customer Relationship In An Enterprise Environment

8 Proven Strategies to Ensuring Happy Customer Relationship In An Enterprise Environment

Quantity equals quality. This formula used to work for companies in the past. Today, the quality of a customer relationship is valued much higher than the number of potential customers. Of course, no one is saying that the customer quantity doesn’t matter anymore. However, the demands for a happy relationship have grown and businesses are working hard to adapt. The below strategies can help you ensure a happy customer relationship to enjoy quality and quantity…

5 Ways to Improve Your Online Customer Service

5 Ways to Improve Your Online Customer Service

Whether you’re a person who owns a big company or a small business; or just a budding entrepreneur, you know that online customer service is just as important as marketing since most consumers have evolved to do everything online. The availability of powerful smartphones has even made it possible for customers to complete purchases and inquiries anywhere and when it is convenient for them. While many customers may try to resolve issues on their own,…

Kapture for Airlines [Infographic]

Kapture for Airlines [Infographic]

Team up with Kapture for a customized Airlines Management Solution and observe a huge dip in Technology and Acquisition costs. Kapture for Airlines offers a robust layer between PSS and third-party channels to help you create customer-focused marketing CRM campaigns. Find out how to maximize profits while keeping user experience at the forefront in the Infographic below.

How to Thrive in the Airline Industry with the Airlines Management System

How to Thrive in the Airline Industry with the Airlines Management System

Running an airline company is a never ending process of expenditure. It seems like no matter how many promotions you run – there are still a few empty seats in the flight. Kapture’s Airline Management System has helped airline companies scale, sell more and optimize their marketing. They were able to do this by;   1 – Sales Boosting With strategic up sells offered to customers – you can clock mad moolah because customers are…

5 Business Management Technologies You Should Train Your Employees to Use

5 Business Management Technologies You Should Train Your Employees to Use

Introduction In order to bring in revenue and make a profit, many enterprises operate with a company culture built on positivity, professionalism, and service. If you happen to be a teammate in one of these establishments, you already how necessary networking is to doing business. But, just how savvy are you when it comes to reaching out to potential prospects online? To maintain a competitive edge in today’s digital and globalized markets, you need to…

How Hold Music Influences Contact Center Callers [Infographic]

How Hold Music Influences Contact Center Callers [Infographic]

The next time a customer contacts your call center, make sure he/she is greeted with soothing, quality music rather than annoying promotional messages or plain-dead silence. Improving the support experience is the only way to guarantee customer satisfaction remains at an all-time high. What better way to seal trust in your business than with hand-picked on-hold music for your call center management system. Find out how Music will bring in higher CSAT ratings for your…

5 Reasons Why a Cruise Management System is Essential for Travel Agencies

5 Reasons Why a Cruise Management System is Essential for Travel Agencies

In any sales proposition – the salesperson has 4 seconds to make a positive impact. In other words, he has 4 seconds to get the prospect’s attention. The same goes for prospects looking for cruise packages. Only if this prospect feels that your cruise is a great deal and looks like a lot of fun – will he register a lead or even make a purchase? Now, you can go about spending thousands of dollars…

Effective Monitoring to Create Better Team Dynamics

Effective Monitoring to Create Better Team Dynamics

Ever heard about the adage, ‘if you’re not on the edge, you’re probably taking up too much space.’ This statement perfectly captures the internal mechanism of modern customer service operations. Whether you are an enterprise or a small business, all customers come with elevated expectations about their interactions with your business. They expect their queries to be attended, worked-on and resolved within the shortest time period. Needless to say, the service team need to strive…

3 Reasons Why a Lead Management System is an Absolute Essential for a Large Enterprise

3 Reasons Why a Lead Management System is an Absolute Essential for a Large Enterprise

When you are running a large enterprise – you make it a priority to spend the right amount of dollars in acquiring leads through online and offline channels. These leads are the lifeblood of your business. And your sales team infuses these leads with the enthusiasm for the solution that this product would bring to your potential prospects. But there are three questions to keep in mind while pursuing these leads; 1 – Are the…

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