Utility Challenge:  11 Key Customer Service Automation Questions for small Businesses?

Utility Challenge: 11 Key Customer Service Automation Questions for small Businesses?

  Making a choice is easy; making the right one is tricky. If it was about choosing an item from a menu at a new restaurant, you could take your own time, afford to try something new and hope that it’s as per your liking. But with major decisions pertaining to your business, you don’t really have that leverage to make assumptions. Unlike food which can be flushed out early morning, you have to live…

How CRM Sales Funnel Unifies and Strategizes your Sales Efforts?

How CRM Sales Funnel Unifies and Strategizes your Sales Efforts?

To convert leads is more important than acquire leads. An integrated sales funnel approach takes you closer to optimal lead conversion more than anything else… What’s a Sales Funnel and how it works? CRM sales funnel connects and absorbs your leads, creating controlled and well optimized process for handling and converting leads. Rather than just being a primary contact point, a lead conversion channel helps you handle and optimize leads. As name indicates ‘sales funnel…

Smart Ticket Management: How to avoid Illogical tickets and actually get your work done?

Smart Ticket Management: How to avoid Illogical tickets and actually get your work done?

All successful managers know the secret of getting work done; it’s allocating task to best possible individual. While one may be used allocate tasks by calling names, with increasing complexity and sophistication it has become increasingly difficult. Why you need a Ticket Management System? A long and winding task allotment process progressively breaks down any concerning parties. Do you need to strain your brain for every new task? Do you know about best idea person…

Why my small business needs customer service software

Why my small business needs customer service software

Love ice-creams? Even if you don’t, imagine that you do, and assume that you enter an ice-cream shop. The AC does not work; you go up to the guy who lets you taste some flavours and ask him about a few choices you’ve made. He answers back with 3-word sentences. You will definitely have your ice-cream and go since we’ve asked you to imagine that you love it. Now consider that you enter another ice-cream…

Top 10 reasons you lose customers

Top 10 reasons you lose customers

  A happy business banks totally on keeping its customers happy. Better said than done, it is a mighty task to accomplish in his highly competitive global market, where small businesses spring up like mustard, to eat up your space. In testing times like these, losing a customer can pinch you even more. Here’s a list of top 10 reasons which piss off a customer to no end! You’re too late to respond Customers behave…

Customer service is not expensive. Losing customers is.

Customer service is not expensive. Losing customers is.

Some investments in life can prove to be a blessing. On the other hand, some crucial investments that you ignore or don’t value can be a disaster. That’s the case with customer service. You just can’t go wrong with this one if you are dreaming to go big! Let’s find out why: Acquiring customers is costlier than retaining them A lot of time and effort goes into convincing a new customer to buy your product…

Get a reality check. Know your “contemporary” customers!

Get a reality check. Know your “contemporary” customers!

Considering the 360-degree paradigm shift of ways in which businesses function today, there is a need to relook closely at how customers behave in a competitive and technologically friendly market. Let’s find out what is it that improves customer-loyalty and helps you retain them for a long long time. Customers prefer companies who are approachable You could be involved in the biggest of goof-ups that has pissed your customer to no end, but you can…

Forget Daily Reports Clutter: Get Live Work Updates and Share every Working Moment

Forget Daily Reports Clutter: Get Live Work Updates and Share every Working Moment

How Kapture CRM Live Work updates keeps you close to every working moment? Have you noticed, how strangely the words ‘managers & migraines’ rhymes together? It sounds like one invented the other. Doesn’t it? Kapture Team has conclusively proved that a daily accumulation of cluttered reports at one’s inbox could be directly related to these severe headaches. Both recurring and periodic headaches are directly related to volume of these perfectly un-structured and clueless reports. According…

CRM Marketing Edge: How CRM Marketers came to rule the Digital World?

CRM Marketing Edge: How CRM Marketers came to rule the Digital World?

Present day marketing is about connecting and impressing audience for long-standing relationship. A digital CRM combines multiple essential tools for connecting with a modern audience. Why you need CRM Guidance? In a digital space, data and swiftness create most important part of your marketing equation. As users are constantly bombarded with marketing messages at every new page visit, having effective message at earliest is way to go forward…. Modern campaign involves integrating various skills and…

Chat, email and phone: three ways your customers should be allowed to reach you

Chat, email and phone: three ways your customers should be allowed to reach you

Over the decades communication channels and mediums have seen a mighty transformation. From sending across your message via pigeons to saying “hello” to someone on the other side of the world via chats, technology has ruled the ways in which people stay connected. Similarly businesses today can’t just sit at the fence and function the way they used to, a few years back. They need to be more dynamic, here’s why: Need for Brands to…

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