Six Tips for Following Up with Clients Without Being Overbearing

Six Tips for Following Up with Clients Without Being Overbearing

Following up with clients is a necessity if you want to take advantage of the client list that your company has worked hard to build up through the years. However, you need to tread carefully when you’re reaching out to clients to avoid coming across as pushy or overbearing. By making slight tweaks to your follow up practices, you can improve your results so that clients will always see you as a provider of much-needed…

Why Events Should be Part of your Marketing Strategy

Why Events Should be Part of your Marketing Strategy

Events have quickly become a crucial element of every savvy company’s marketing strategy. According to a recent study commissioned by The Content Marketing Institute, 80% of marketers situate live events as crucial to their company’s success, and 56% use in-person events as their top strategy, overtaking email marketing and digital advertising. This trend shows no sign of stopping, as the prevalence of event marketing is rapidly increasing. From internet behemoths Google and Hubspot, right down…

13 Powerful Phrases You Need to Use for a Great Customer Support

13 Powerful Phrases You Need to Use for a Great Customer Support

Behind every successful business lies wonderful customer support. Yes, I know that a flourishing company does not merely depend on an amazing customer support service but it is one of the key elements to retain and grow your audience. You will understand this better if you transfer yourself right into the shoes of the customer. You are calling to inquire about something or to fix some unsolvable issues that you are facing regarding some service…

The Ultimate Guide to Delivering an Excellent Localized Customer Experience

The Ultimate Guide to Delivering an Excellent Localized Customer Experience

Localization isn’t just a matter of making your products and services available to people in a new region or country. Successful localization requires a holistic approach that takes into consideration the cultural and cultural norms of your target market. You need to maintain brand consistency across all regions, whilst simultaneously remaining sensitive to the needs of each audience. The process isn’t easy, but it’s worth it; penetrating foreign markets provides you with access to new…

How Modern Learning Management System Works [Infographic]

How Modern Learning Management System Works [Infographic]

Knowledge Gaps hinder employee productivity and a Learning Management System helps close these gaps so that everyone in the organization is on the same page. To improve efficiency and to ensure that teams work as one unit, an LMS system works as a means of educating learners regarding new policy updates and updated information by reducing overhead and study time. This infographic depicts how modern LMS works.

Everything You Need to Know About API & Integrations

Everything You Need to Know About API & Integrations

Whether you’re a business or enterprise, both the term ‘API integration’ and its application could quickly turn into a confused jargon. Is it a business-enabler or yet another avoidable software expense. Either way, the term ‘API integration’ and its application remains shrouded in mystery for most of its customers. At the same time, the optimal API integrations can help businesses achieve critical competitive advantages. This means that there should be sufficient effort at understanding the…

Tips to Improving Cloud Computing Security for Your Small Business

Tips to Improving Cloud Computing Security for Your Small Business

Over time, cloud computing technology has become ubiquitous, and enterprises around the world are using it to a certain extent. For example, entrepreneurs are using cloud computing technology for project management, sales management, file sharing, team communication, CRM system, and data storage. Though most reputable cloud vendors have dedicated teams of security experts, hackers are still breaching critical data even the one stored in the cloud. However, end-user negligence is the cause of these breaches…

How Kapture Chat System Bridges the Gap Between Customers and Businesses [Infographic]

How Kapture Chat System Bridges the Gap Between Customers and Businesses [Infographic]

With decreasing attention spans of customers seeking quick fixes, the majority prefer to have a quick chat with customer service rather than having to wait endlessly to get through on calls or get email replies. Improve your team productivity with automated customer response, and smart agent assigning powered by machine learning. Ace customer service and achieve greater sales with Kapture’s Multichannel Chat Service.

Performance Dashboards that Make your Data Insights Obvious

Performance Dashboards that Make your Data Insights Obvious

Almost all medium and large businesses need to simultaneously undertake multiple operations. Usually, these operations are connected and need to happen on parallel tracks. Ideally, businesses should track and optimize these different operations on an ongoing basis. But most businesses lack the right tools to cover the multiple ongoing activities. In these cases, businesses struggle to make sense of their aggregate business data. Kapture CRM enables businesses to review the aggregated data into integrated dashboards….

3 Factors that Lead to Agent Stress and how Contact Centers Can Alleviate It

3 Factors that Lead to Agent Stress and how Contact Centers Can Alleviate It

A Contact Center job beats all others in terms of induced stress levels. While this poses serious health hazards to workers; contact centers suffer since overall performance is reduced leading to unwarranted expenditure. When everyday Stress hits its peak, it can give way to ‘Burnout’ (chronic emotional and interpersonal stress) which is best avoided for employees as well as for Organizations. As such, Contact Center Stress is a serious issue that must be highlighted and…

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