How to Create Winning Customer Quotations through Comprehensive Lead Management?

Have you ever begun conversing with a potential prospect, but eventually he loses interest and gradually the whole deal fizzes-out. Most travel and hospitality providers frequently battle this situation. In some circumstances, lead processing becomes de-facto a lucky phenomenon, without a clear strategy. Here an end-to-end customer relationship platform makes your business memorable. But you needn’t believe us. See for yourself, how it creates winning customer quotations rather than random price quotes. No More Lead…

Enterprise mobility can help your customer service

Enterprise mobility can help your customer service

Remember those retro years when your desktop monitor looked bulkier than the Hawaldaars out there? Today it’s all about getting slimmer and handier, be it your body or electronic devices. Similarly, internet cafes have become so obsolete that only your granny might remember experiencing a fun-internet café time. Also, when was the last time you had to get back to your desktop to access the web?Aaam, it has been eternity right? Mobile technology, adding convenience…

End-to-End Work Cycles: Benefits of CRM Implied Work Flexibility in modern Work-Space?

End-to-End Work Cycles: Benefits of CRM Implied Work Flexibility in modern Work-Space?

In researches world-wide, work flexibility has repeatedly ranked as a much desired employment factor. Today we live in a competitive market place, where talented workforce is sought-after and pursued as much as customers. In a talent-crunch era, employee dissatisfaction could instantly put you on back-foot. This holds true for every profile, including executive to Simple Data entry operations. It could even be said that work flexibility is one of most enticing forms of perks and…

Utility Challenge:  11 Key Customer Service Automation Questions for small Businesses?

Utility Challenge: 11 Key Customer Service Automation Questions for small Businesses?

  Making a choice is easy; making the right one is tricky. If it was about choosing an item from a menu at a new restaurant, you could take your own time, afford to try something new and hope that it’s as per your liking. But with major decisions pertaining to your business, you don’t really have that leverage to make assumptions. Unlike food which can be flushed out early morning, you have to live…

How CRM Sales Funnel Unifies and Strategizes your Sales Efforts?

How CRM Sales Funnel Unifies and Strategizes your Sales Efforts?

To convert leads is more important than acquire leads. An integrated sales funnel approach takes you closer to optimal lead conversion more than anything else… What’s a Sales Funnel and how it works? CRM sales funnel connects and absorbs your leads, creating controlled and well optimized process for handling and converting leads. Rather than just being a primary contact point, a lead conversion channel helps you handle and optimize leads. As name indicates ‘sales funnel…

Smart Ticket Management: How to avoid Illogical tickets and actually get your work done?

Smart Ticket Management: How to avoid Illogical tickets and actually get your work done?

All successful managers know the secret of getting work done; it’s allocating task to best possible individual. While one may be used allocate tasks by calling names, with increasing complexity and sophistication it has become increasingly difficult. Why you need a Ticket Management System? A long and winding task allotment process progressively breaks down any concerning parties. Do you need to strain your brain for every new task? Do you know about best idea person…

Why my small business needs customer service software

Why my small business needs customer service software

Love ice-creams? Even if you don’t, imagine that you do, and assume that you enter an ice-cream shop. The AC does not work; you go up to the guy who lets you taste some flavours and ask him about a few choices you’ve made. He answers back with 3-word sentences. You will definitely have your ice-cream and go since we’ve asked you to imagine that you love it. Now consider that you enter another ice-cream…

Top 10 reasons you lose customers

Top 10 reasons you lose customers

  A happy business banks totally on keeping its customers happy. Better said than done, it is a mighty task to accomplish in his highly competitive global market, where small businesses spring up like mustard, to eat up your space. In testing times like these, losing a customer can pinch you even more. Here’s a list of top 10 reasons which piss off a customer to no end! You’re too late to respond Customers behave…

Customer service is not expensive. Losing customers is.

Customer service is not expensive. Losing customers is.

Some investments in life can prove to be a blessing. On the other hand, some crucial investments that you ignore or don’t value can be a disaster. That’s the case with customer service. You just can’t go wrong with this one if you are dreaming to go big! Let’s find out why: Acquiring customers is costlier than retaining them A lot of time and effort goes into convincing a new customer to buy your product…

Get a reality check. Know your “contemporary” customers!

Get a reality check. Know your “contemporary” customers!

Considering the 360-degree paradigm shift of ways in which businesses function today, there is a need to relook closely at how customers behave in a competitive and technologically friendly market. Let’s find out what is it that improves customer-loyalty and helps you retain them for a long long time. Customers prefer companies who are approachable You could be involved in the biggest of goof-ups that has pissed your customer to no end, but you can…

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