The Executive Guide to Understanding the Single-View Dashboard

The Executive Guide to Understanding the Single-View Dashboard

About the Single-View Dashboard:   A Single-View CRM Dashboard provides a brief but optimized glimpse into decisive performance metrics. In just a glance, you get a complete picture of everything that’s transpiring within each Business function of your Organisation. Benefits of the Single-View Dashboard: Conserve Time, Resource, and Manual Hours spent in Information Access Providing Admin Access to several users from the SVD Eliminate Multiple Tabs Single-View Dashboard for CXO’s: When you’re the decision maker…

The Ultimate Guide to Designing a B2B and B2C Escalation Matrix

The Ultimate Guide to Designing a B2B and B2C Escalation Matrix

There are usually three support levels in a call center in a call center. Level 1: Support Agents Level 2: Skill Based Agents or Customer Satisfaction Agents. Level 3: Management employees who resolve queries faster and delight the customer instantly. The contact center has certain Service Level Agreements (SLA’S) that state a certain ticket must be closed within a pre-determined amount of time. The backend is set with a parameter that auto allocates a ticket…

It’s Here: New Way for Magento Store Owners to Personalize the E-Commerce Store Experience

It’s Here: New Way for Magento Store Owners to Personalize the E-Commerce Store Experience

With the explosion of the internet, online businesses are raging. New products that solve problems are the name of the game. E-commerce companies are now on their way to transforming the buying experience on a daily basis. Keeping this new trend in mind, Kapture CRM rolls out a new feature where Magento powered store owners can use the Power of API’S to integrate the cloud-based CRM into their store to help them manage their service…

How Knowledge Management System Helps you Learn More About your Product [Infographic]

How Knowledge Management System Helps you Learn More About your Product [Infographic]

In Organisations’ efforts to reduce support costs, the Knowledge Management System has proven its worth in gold. Constantly restoring agent’s awareness about new processes and guidelines, KMS Integration shows crucial Information in the form of blog-like articles. Get in-depth insights into all the smart features you can get with Kapture KMS Implementation in this Infographic.

A Scientific Approach to Collect Tertiary FMCG Customer Data

A Scientific Approach to Collect Tertiary FMCG Customer Data

In the past 3 years, the Indian FMCG market has exploded with the ‘Sachet Phenomena’. The biggest players in various niches have started aggressively pursuing customer acquisition with the introduction of low priced sachets’ in the price points of ₹ 1. Distribution aside, the advertising costs of these products are in the tune of crores, all the while hoping and praying that sales would rise. There is an inherent defect to this hope and pray…

Feel free to ask
We don't bite
Latest news About CRM

LET'S HAVE A CONVERSATION

  • Run your business from the palm of your hands
  • Have precise control over your sales activities
  • Provide continuous support after each product sale