5 Business Management Technologies You Should Train Your Employees to Use

5 Business Management Technologies You Should Train Your Employees to Use

Introduction In order to bring in revenue and make a profit, many enterprises operate with a company culture built on positivity, professionalism, and service. If you happen to be a teammate in one of these establishments, you already how necessary networking is to doing business. But, just how savvy are you when it comes to reaching out to potential prospects online? To maintain a competitive edge in today’s digital and globalized markets, you need to…

How Hold Music Influences Contact Center Callers [Infographic]

How Hold Music Influences Contact Center Callers [Infographic]

The next time a customer contacts your call center, make sure he/she is greeted with soothing, quality music rather than annoying promotional messages or plain-dead silence. Improving the support experience is the only way to guarantee customer satisfaction remains at an all-time high. What better way to seal trust in your business than with hand-picked on-hold music for your call center. Find out how Music will bring in higher CSAT ratings for your Contact Center…

5 Reasons Why a Cruise Management System is Essential for Travel Agencies

5 Reasons Why a Cruise Management System is Essential for Travel Agencies

In any sales proposition – the salesperson has 4 seconds to make a positive impact. In other words, he has 4 seconds to get the prospect’s attention. The same goes for prospects looking for cruise packages. Only if this prospect feels that your cruise is a great deal and looks like a lot of fun – will he register a lead or even make a purchase? Now, you can go about spending thousands of dollars…

Effective Monitoring to Create Better Team Dynamics

Effective Monitoring to Create Better Team Dynamics

Ever heard about the adage, ‘if you’re not on the edge, you’re probably taking up too much space.’ This statement perfectly captures the internal mechanism of modern customer service operations. Whether you are an enterprise or a small business, all customers come with elevated expectations about their interactions with your business. They expect their queries to be attended, worked-on and resolved within the shortest time period. Needless to say, the service team need to strive…

3 Reasons Why a Lead Management System is an Absolute Essential for a Large Enterprise

3 Reasons Why a Lead Management System is an Absolute Essential for a Large Enterprise

When you are running a large enterprise – you make it a priority to spend the right amount of dollars in acquiring leads through online and offline channels. These leads are the lifeblood of your business. And your sales team infuses these leads with the enthusiasm for the solution that this product would bring to your potential prospects. But there are three questions to keep in mind while pursuing these leads; 1 – Are the…

Five Reasons Why Learning Management System is the Best Employee Training System

Five Reasons Why Learning Management System is the Best Employee Training System

A learning management system acts like a course aggregator and examination tool – where employees can access learning material on the go. They can then use this information to attend tests held by the company to determine the understanding of new policies or any other skill that you want them to learn. The Learning management system is a cloud-based model – so employees can access this information on the go. With the LMS you can…

Effective Call Center Management During Festive Season [Infographic]

Effective Call Center Management During Festive Season [Infographic]

Chaos ensues in Call Centers during festive seasons every year when phones ring off the hook and customer service agents are unable to adhere to good customer service during peak hours. Don’t keep callers waiting this Diwali. Grant your Customer Service Agents the gift of a Call Center Management Software and you can rest assured that the festivities will be smooth sailing for your Business. For more Information, check out this Infographic.

Kapture CRM – Field Force Automation [Infographic]

Kapture CRM – Field Force Automation [Infographic]

Gone are the days of tedious field team management. Equipped with Kapture CRM’s advanced tool for service and sales automation, tracking your representatives will now be effortless. Field Force Automation results in successful meetings while considerably reducing costs. Learn how to boost your sales team’s morale in the Infographic below:

Turn-up your Store Conversion Rates with Shopify CRM Integration

Turn-up your Store Conversion Rates with Shopify CRM Integration

In the last couple of years, Shopify has clearly become the winner among the e-commerce platform. Unlike other competing CMS platforms, Shopify offers a fully-fledged e-commerce store for business owners with minimum additional investments. Right out-of-the-box, Shopify offers store owners with better store templates, stability, and speed. Typically, a Shopify store enjoys a higher store conversion rate, which means that more visitors go onto become paying customers. For an aspiring store owner, this means that…

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