Omni-channel Analytics: What the Metrics Could Mean

Omni-channel Analytics: What the Metrics Could Mean

Omnichannel analytics can be defined as the overview of sales within various online sources like email, live chat, social media, calls, marketing campaigns, etc. A multichannel approach will radically benefit the enterprise by analyzing statistics to increase sale opportunities. Analytics can also pinpoint aspects that need improvement or need more attention so that managers can make appropriate changes while providing a seamless experience to customers. Faster Ticket Resolution: Omnichannel support effectively improves workflow as the…

An Easy Way to Sync Kapture CRM With Your Oracle Account

An Easy Way to Sync Kapture CRM With Your Oracle Account

Kapture CRM’s integration with Oracle’s Business suite was created to offer a 360-degree cloud data sync for businesses looking to get instant access to leads and support tickets generated from their websites. Integrations between the two software is no longer a manual task. Data entering the Oracle server can now be pushed into the CRM through API’s thus automatically updating the CRM’S lead and support inbox, the minute your customers get in touch with you….

15 CRM Questions That Every CXO Should Be Asking

15 CRM Questions That Every CXO Should Be Asking

A great responsibility rests on the shoulders of a CXO of any small, medium, or large enterprise; controlling costs when investing in future-ready technology, all the while leveraging their current investments. As CX is becoming more prominent in brand strategy, the CRM dashboard should be capable of living up to the set customer experience standards of today. Companies struggle to deal with complex data every single day, especially with new communication channels added to the…

FMCG Manufacturers Can Now Easily Track the Freshness of Retail Stock with Kapture’s Mobile CRM

FMCG Manufacturers Can Now Easily Track the Freshness of Retail Stock with Kapture’s Mobile CRM

Kapture’s FMCG CRM has been powering manufacturers with an inventory, sales and service management software that helps these companies track distributors, warehouses and retailers on a unified dashboard. To enhance the profitability and effectiveness of these companies, Kapture CRM introduced a new module for the mobile application that allows on field sales staff to check the freshness of retail stock at stores by simply entering the manufactured date into the application. 3 Easy Steps to…

3 Things You Can Do to Improve C.S.A.T Scores Like A Boss

3 Things You Can Do to Improve C.S.A.T Scores Like A Boss

Excellent customer support that which boggles the minds of the end user on how awesome his experience was with the agent is a journey you need to undertake whilst building your business. The feedback loop is an essential ingredient for creating a support operation par excellence. Yet if your short term validation is just in the form of tickets closed and lower call handle times, your entire idea of support teams building relationships that outlast…

How to Go From Good to Great Customer Support

How to Go From Good to Great Customer Support

In the present scenario, customer satisfaction has become the most important factor for a brand or an enterprise. Companies strive hard to make the customer experience as smooth as possible. This kind of recognition is a product of consumer awareness and globalization. The consumer’s voice is more vocal than ever as they dictate the policies of every company. Some companies even take up social stances because of overwhelming public opinions on certain issues. In such…

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