Kapture CRM Rolls Out a New Feature to Check the Quality of Your Tickets

Kapture CRM Rolls Out a New Feature to Check the Quality of Your Tickets

Every day multiple support teams deal with innumerable tickets. Many tickets remain unresolved/unviewed/pending. Kapture’s Quality analysis ensures the quality of the tickets that are bei0ng generated in a large volume from the CRM software. This also helps you view the performance of your individual agents on the Ticket Management system. You can see detailed reports on their performance on a weekly, monthly, and yearly basis. The parameters of this quality can be configured based on…

How Kapture CRM’s Self Service Portal is Revolutionizing eCommerce in App Customer Support

How Kapture CRM’s Self Service Portal is Revolutionizing eCommerce in App Customer Support

What is a Self Service Portal? Self-service portals are keys that you hand over to your customers to solve their own problems by accessing your various channels for support without giving you a call or sending you a message. How Do Self Service Portals Improve Customer Experience? A study recently reported that companies that offered their customers portals to solve their own problems through knowledge bases and automated chatbots saw an 85% increase in customer…

4 Copy Paste Customer Survey Questions to Enhance The Performance Of Your Support Team

4 Copy Paste Customer Survey Questions to Enhance The Performance Of Your Support Team

One happy customer leads to four new buyers whereas one unhappy customer can drastically drag down your brand loyalty. Case in point, the writer once went into a small Mom and Pop store to pick up a tube of toothpaste that cost him ₹10. Being in a new area, he was still evaluating the best places to make purchases for daily commodities. Since the first toothpaste that cost ₹10, the writer has spent a grand…

Make Sure Your Love Doesn’t Get Lost This Valentine’s Day

Make Sure Your Love Doesn’t Get Lost This Valentine’s Day

Valentine’s Day is the best holiday for the E-commerce Industry since people all over the globe generously spend on gifts for loved ones, including pets. Kapture helps online stores upsell to gift shoppers, automate order delivery, and respond to order related queries on time. Find out how you can share the love with your customers on Valentine’s day with Kapture in this Infographic.

The Art of Greeting Customers in Different Industries

The Art of Greeting Customers in Different Industries

The biggest put off for any customer in the World who thought you were a good Business to buy from, is getting badgered and followed to the end of time until he/she made a purchase. For relationships forged on transactions, the traditional way would be to converse with customers in a strictly professional manner. But we know how vital it is to nurture a caring, and amicable customer-brand relationship today, for a long association. When…

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