Five Critical Reasons To Choose A Healthcare CRM Solution

Five Critical Reasons To Choose A Healthcare CRM Solution

Let’s first face the fact! Being a patient is always a painful experience. Afterwards, one shouldn’t have to go through the different service pain points before receiving adequate medical attention. But as it is,the healthcare industry is notorious for its long patient wait time, inefficient information management and frequent mis communications. In a time sensitive process such as medical treatment, these lapses could potentially turn fatal. The healthcare crm software is an assured way to improve…

Smart Inventory Management System Lets You Stay On Top Of Your Business. Here’s How?

Smart Inventory Management System Lets You Stay On Top Of Your Business. Here’s How?

  For your product to travel from manufacturing plant to the consumer-end, it needs to change hands multiple times. This may involve multiple suppliers, distributors, field sales personnel and retailers. If you combine all these diverse challenges, you can see that inventory distribution is an intricate challenge that comes with many incorporated difficulties. You need to navigate and manage this steep challenge to manage your distribution network. A smart inventory management system enables you to…

BigBasket.com + Kapture CRM = Sheer Awesomeness!

BigBasket.com + Kapture CRM = Sheer Awesomeness!

There is a new love story brewing in town. India’s largest online grocery retailer, BigBasket has always been super obsessed with exemplary customer service. In spite of having a world class support team and an awesome delivery infrastructure, customer service continued to remain a challenge, thanks in part to their customers’ top grade expectations and that too, from the leader in the market! BigBasket’s customer service team relentlessly answers queries across email, phone, social media,…

A definite questionnaire to determine the quality of your Prospecting Process

A definite questionnaire to determine the quality of your Prospecting Process

Almost all sales people hinge their hopes in converting the incoming leads into acquisitions. This strategy can work only if your product or service happens to be an indisputable market leader. In all the other scenarios, you need to have a high quality sales prospecting process to handle the overall lead volume. In this article, we will reveal a well-distilled prospecting questionnaire that helps you handle your core prospects. It will also help you acquire,…

CRM for Business Growth: Significance of Automation in achieving Explosive Business Growth

CRM for Business Growth: Significance of Automation in achieving Explosive Business Growth

It’s imperative that a modern business should be aiming and planning for a faster growth. Unless you achieve the requisite growth velocity, you could unfortunately see your business in its due course to the starting point. Let’s examine the challenges and optimal way of achieving a faster business growth. There are different challenges in different growth stages. You can compare a growing business to a satellite being launched into the orbit. In-order to maintain a…

Hack and Reinvent your Service Culture to create a Successful Business

Hack and Reinvent your Service Culture to create a Successful Business

Let us simply state a fact – satisfaction is the goal, consistency is the mean. According to research firm McKinsey & Company, delivering consistently high customer service is the focal point of modern customer satisfaction. Unless you could be consistent, you will just end-up making sporadic efforts to strike a chord with the customers. In this sense, it becomes greatly more important to understand and tackle the customer culture paradox. Do I invest more time…

Do you have the Right perspective to evaluate a CRM Platform?

Do you have the Right perspective to evaluate a CRM Platform?

Most managers dread the responsibility of evaluating and choosing the right CRM platform for their organizations. It’s almost always a high stake decision that may result in finger-pointing and blame game for an erroneous evaluation. On the other side, the right CRM API can raise your productivity by 10X or provide a greater the ROI of your operations. It’s no secret that the evaluation process for the right CRM is a formidable challenge. This involves…

Prospect tracking trumps Revenue tracking: Stuff that you need to understand to improve the sales Figures

Prospect tracking trumps Revenue tracking: Stuff that you need to understand to improve the sales Figures

At some point of time, all businesses should make a very important choice in their sales – whether to track prospects or revenue. This means that you need to choose between individuals and numbers. While numbers are easy to comprehend, understanding prospects is a much more difficult task. On the primary basis, all sales managers track their basic financial parameters – balance sheet, income statement, cash flow statement etc. These parameters are helpful in understanding…

Six solid Reasons to have a strong Pre-sales Process

Six solid Reasons to have a strong Pre-sales Process

Are you assured about your regular inflow of prospects? Do your prospects have intention to buy your product? Are you targeting the right audience group? The answer to all these questions and more is coming down to define one resolution – a strong pre-sales process. In 2016, most companies have developed a segmented sales pipeline to handle the different selling activities – pre-sales process, sales pitching, negotiation, sales closure, sales strategizing, etc. When you have…

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