5 customer service skills that make a great customer service employee

5 customer service skills that make a great customer service employee

There is a popular theory that each individual is born with a definite set of attributes that would make him or her successful in a particular career. In most careers, these attributes are really obvious. For being a designer, you should have high visual intelligence. If you are a programmer, you should have high-level dexterity in that particular programming language. An archaeologist should carry a great love for ancient history, while the race car driver…

Get better at lead tracking to be better at closing deals:Improve closures and prioritize opportunities

Get better at lead tracking to be better at closing deals:Improve closures and prioritize opportunities

How would you rate your chances at finding and convincing a passerby on busy bazaar to immediately purchase your product? Not really high, I guess…. Unfortunately, many businesses take a similar approach at managing their leads. They repeatedly try to discover, convince and fix purchases with brand new prospects in a single go…Unfortunately, most of these approaches fail most of the times. The lead tracking process involves recognizing, engaging and converting the incoming lead opportunities…

Top retail chain management challenges and their solutions

Top retail chain management challenges and their solutions

Are you stuck waiting for your competition to raise their prices so that you can follow the suit? How can you get the much needed competitive edge in the marketplace? These are just two of the many questions that an FMCG-oriented business gets asked on their quest for a greater competitive edge. If you stack-up all the potential problems, they would end-up running many feet high. When you fail to take the right decision, it…

How many stages of sales funnel should you ideally have

How many stages of sales funnel should you ideally have

Let me go ahead and make a guess! You probably clicked this article link because you are eager to learn more about the different sales funnel stages and thereby incrementally increase your revenues. And, you’re right! If you can understand and leverage the different stages of sales funnel, you can improve your sales revenue and transactions. By learning intently about the different stages within the sales funnel, you can learn to stop money leak between…

Four Smart tips to improve your direct sales outcomes

Four Smart tips to improve your direct sales outcomes

Do direct sales still matter or is it just a part of the old system that needs to be removed. In most organizations, direct selling remains the significant part that determines the ultimate turnovers. If you can master the direct sales process, it will instantly get you more customers and higher revenues. If you get really good at direct selling, it means lesser hardships at achieving the targets. It also helps you build and nourish…

How to measure the ROI of your customer service?

How to measure the ROI of your customer service?

If you are a part of an established business, determining and maximizing the ROI is the guiding light towards making the right business decisions. The logic goes that a particular activity that generates the highest ROI should have the highest priority. In this sense, the sales and marketing departments are considered as the most valuable parts for most businesses. Usually, the customer service doesn’t figure in the primary ROI-generating activities. First of all, can you…

Best email marketing practices to prevent landing in spam & promotion category

Best email marketing practices to prevent landing in spam & promotion category

Undisputedly, most marketers consider email marketing as the most potent and useful tool in their toolkit. An email subscriber list could provide you with a steady stream of traffic, customer recognition and high value leads. But recently the email service providers like Gmail and Microsoft have increasingly limited the marketer’s ability to reach the audience through email marketing. This is done through stringent filters that divert non-specific emails to spam and promotions folder. Needless to…

How CRM Software for small business can expand their revenue

How CRM Software for small business can expand their revenue

Are you thinking about increasing your business profits? Well, I have a simple solution! Imagine that your business currently serves around 25 people. Now imagine that you are able to increase the number of customers to around 40 people/ day. Simple mathematics tells you that you have an immediate rise of revenue by 70%. If you follow this logic, you could increase your business profits by simply doing more. But this would possibly see your…

3 compelling Reasons for your direct sales software should be a CRM platform

3 compelling Reasons for your direct sales software should be a CRM platform

If you believe in in-person direct selling, you might be considered a simpleton and old-natured. Moreover, direct selling is incredibly challenging and presents new problems and growing responsibilities. A direct sales software lets you manage your responsibilities and handle your sales. Imagine a normal day out for a meeting; you left your office outfitted with a wonderful presentation and brimming with confidence. Once you reached the client location, you informed your sales manager. After the…

Impact of Customer Support CRM in influencing buying decisions

Impact of Customer Support CRM in influencing buying decisions

Today’s brands don’t command much recognizability where impulse purchase dominates the buying roster.This means that purchase rates have flat-lined or dipped for businesses that fail to innovate or make themselves look appealing. The present day customers are well-versed in utilizing their umpteen options. Customers frequently shift from one app to another, seeking their own best offers and discounts.This stands true for influencing buying decisions across the segments. This includes FMCG, Real estate, Hospitality etc. Additionally,…

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