All businesses operate while expecting a new lead. Because, businesses are on a constant lookout for new opportunities, this affects their daily operations and customer service.
A lead management system is an easy and straightforward way to manage your daily leads. It gives you an ability to receive and streamline all leads through a single platform. An ability to receive and streamline leads let you to extract maximum results from your campaigns.
Lead management can easily overwhelm you…
Having not enough leads is a tough situation. But not being able to convert the acquired leads is equally discouraging scenario.
Today, digital mediums have made it easier for businesses to approach customers and vice versa…
A business with reasonable market exposure would be receiving a steady stream of leads. If you are operating a campaign or streamlining leads through the interface, the rate of incoming leads can increase easily.
In-truth, most businesses are trying to keep-up with an increasingly large volume of leads. Acquiring right way of managing those leads could easily get troublesome.
Consequently, you can have more information for each lead to be reflected in the dashboard. For example, each received lead could have a particular source attribution, campaign stream, lead follow-up process and current response waiting statuses.
All these data is applied to each individual lead. Having a collective intelligence to manage all these leads can easily get overwhelming and confusing.
By managing and supplementing individual leads, you can elevate them to the status of a prospect. A prospect exhibits positive interest in your particular enterprise, which is positively more than a broad interest in your enterprise.
What is a Lead Management System?
A lead management system unifies, streamlines combines your multiple incoming leads. It allows you to view, edit or save particular details about each lead.
Meanwhile, it also attaches definite attribute to each incoming lead making them individualistic. By managing a single source (commonly cloud platform), you can share and process details about each particular lead.
This helps you manage individual leads in an easy and straightforward manner.
Streamline your Lead Acquisition and proceedings
As per the study, business should possess an existing structure to receive and respond in an efficient manner. As per lead management studies, lead left unattended for half an hour depreciates chances of acquiring prospect by 21 times. In-short, you cannot have an excuse for leads to be waited-upon.
All these point to the significance of acquiring and managing queries in an efficient fashion.
Lead management CRM combines multiple streams of incoming leads. This includes multiple online and offline channels – digital chat clients, Facebook wall posts, 3rd party website portals, etc.… This enables you to be present and combine multiple online streams and channels.
Evaluate and Rate Each Lead
When you have excess leads, it’s could get virtually impossible to zero-in over particular prospects. But your time could be better spent by focusing on individual prospects whose actual requirements intersect with your business services.
This is called opportunity management.
With complete lead management, a prospective employee or a manager could rate individual, leads based on certain parameters.
This starts with consolidating each customer data.
Incase your customer data doesn’t come across as valuable, it could be saved as a resource for last resort.
Developing and Qualifying Customer Journey
Most business have a lead to sales conversion ratio of less than 5%. This means that you need to qualify and mark each stage of lead progression.
Through developing a lead funnel, you can segment and qualify each stage of prospect progress.
With CRM lead management system, you can segment each stage of prospect progress before final sales.
In the image given above, a prospects progress along lead funnel is clearly segmented into different stages. This gives you clear sales funnel for further progress.
This also gives clear objectives for your sales people before each meeting. In case, your individual prospect handling isn’t panning out as expected you can add clear remarks at each stage.
Further, you can also take decision to drop a prospect based on this data.
Finalizing deals and Better customer Meetings
In a fast-paced world, you need to be ready to utilize an immediate opportunity. Quite often, prospects go with the latest consensus decision.
Modern lead management system is attached with a mobile CRM. A mobile CRM streamlines multiple decisions to a particular manager or business owner.
This allows managers to consider all dispersing details, including current market condition for taking each decision.
Today’s ultra-competition requires you to make precise calculated moves for handling each lead. When you are handling bulk volume of leads, this could get tiresome or practically impossible to comprehend. A Lead management System lets you handle each stage of lead processing – acquiring leads, streamlining them to the dashboard, evaluating prospect value, finalizing deals and managing customers.