6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
I Solemnly Swear to Resolve All Tickets
Did you know that efficient, timely ticket resolution is a key to keeping your customers happy? Yes, you read that right. Resolving and closing...
Kapture’s Newest Feature Lets Agents Merge and Split Tickets Within Its Omnichannel Inbox
The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps agents create fresh tickets within existing threads when queries...
Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits send on an email or initiates a chat conversation...
How Airline Ticketing Software Helps You Connect Better with the Native Channels
It is a fast-paced world and you need to keep up with the speed. In today’s world, people prefer the fastest means of transport...
Is it necessary to have a Ticket Management Software for Helpdesk Operation?
The answer is Yes! End of Blog Post. Kidding. But, it is necessary to explain why every helpdesk center needs to use ticket management...
5 Essential Features that a Ticket Management Software Should Have
A survey by Aspect Software found that companies that adopted an omnichannel strategy to customer support saw a 91% increase in their one-year customer...
Introducing Kapture CRM’s Outage Ticketing Module
Companies dealing with large volumes of tickets can hugely benefit from Kapture CRM’S new outage ticketing module. In the rare case of a service...
Effective Monitoring to Create Better Team Dynamics
Ever heard about the adage, ‘if you’re not on the edge, you’re probably taking up too much space.’ This statement perfectly captures the internal...
Five Non-Obvious Ways Cloud-Ticketing System Improves The Customer Experience
In today’s age of ubiquitous competition and well-informed customers, the businesses need to offer something uniquely special to find a place in customers’ minds....
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