Feedback management for a hospitality business – Customer feedback software

Feedback management for a hospitality business – Customer feedback software

Any hotelier worth his salt will know the importance of providing superior customer service. It naturally follows that he/she would also focus on measuring the consequence of their service – good or bad – in the form of reviews and feedback. Having said that, for any hotelier to take concrete steps to improve service quality, crystal clear customer feedback software is essential, as ambivalent, unclear suggestions are of no use. This is because, the data…

3 Strategic ways to use sales pipeline management to prevent loosing sales dollars

3 Strategic ways to use sales pipeline management to prevent loosing sales dollars

Your sales team is getting enough leads every day and giving enormous effort to convert them. But unfortunately most of the leads are slipping out of your hands, restricting you from getting right ROI. Investing in marketing channels such as SEO, inbound, PPC, trade shows is effective enough for increasing the lead generation rate. However, some extra tricks are needed for a successful sales pipeline management. A leaky pipeline is an adversity for a company….

Techniques to improve lead acquisition with lead management software

Techniques to improve lead acquisition with lead management software

In most businesses, the marketing, lead processing and sales departments essentially work as separate teams in their own closed cocoons. The lack of communication means that the entire lead management process gets limited into incomplete metrics such as number of leads rather than quality of prospects or probability of conversions. But then, how can you evaluate your lead acquisition performance. In this situation, you actually need on-the-money lead management metrics that could draw an accurate…

Features of Customer Relationship Management Software

Features of Customer Relationship Management Software

In this globalized world, every business from a pin to a plane has changed the way they manage themselves. Right from data collection to lead generation; and from approaching the potential consumer to converting those consumers into customers, everything has a completely new face to the ever advancing scenarios. Just like a wrist watch just doesn’t show time today or a pen that’s not just used to write, the data a business collects just doesn’t…

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