In-App Chat + Omnichannel Helpdesk = Seamless Customer Experience

In-App Chat + Omnichannel Helpdesk = Seamless Customer Experience

For an e-commerce business, a mobile app is a short-cut to both customers’ wish list and heart. Today, most of the millennials are familiar with mobile apps for making online purchases. But mobile app purchases are inherently different from web purchases. For this, let’s understand by considering the case of a typical millennial e-commerce customer. For now, we’ll name him Jerod. He’s cozy with making his online purchases through his mobile app. Jerod has ordered…

Get the Right Workload Balance in Your Customer Support Life Through Chat Support

Get the Right Workload Balance in Your Customer Support Life Through Chat Support

The work-life balance has almost become one of the most fervently contested aspects of a service center. But let’s think about something more important – ‘is the customer support rep able to find the right workload balance within their jobs?’ This question becomes especially critical for e-commerce industry where customer support can ‘make-or-break’ the buying experience for a customer. Normally, a typical e-commerce customer support personnel is in a state of constant overwhelm due to…

Live Chat: What Customers Love and Hate

Live Chat: What Customers Love and Hate

Imagine you’re heading to a bag store. With the countless number of bags present on the racks, you’re bound to get overwhelmed. Suddenly, you realize you have no idea which one would be ideal for your needs. You look around the store to get some help, however there’s not even a single salesperson available. All you can see is a small note with an e-mail or contact number for helping you with the issue. How…

A Diamond in the Rough: 5 Ways Live Chat could be your Business’ Wonder Woman

A Diamond in the Rough: 5 Ways Live Chat could be your Business’ Wonder Woman

Wonder Woman, or as I like to call her, “Wonderful.” A beautiful soul with the power of a beast is what sets her apart from other superheroes. With her lasso of truth, and a pair of indestructible bracelets she has the ability to force the truth out of anyone. But, superheroes are merely a figment of imagination. It is too bad, as in the present day and age customers could surely use someone to help…

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