The biggest put off for any customer in the World who thought you were a good Business to buy from, is getting badgered and followed to the end of time until he/she made a purchase. For relationships forged on transactions, the traditional way would be to converse with customers in a strictly professional manner. But we know how vital it is to nurture a caring, and amicable customer-brand relationship today, for a long association. When…
A Contact Center job beats all others in terms of induced stress levels. While this poses serious health hazards to workers; contact centers suffer since overall performance is reduced leading to unwarranted expenditure. When everyday Stress hits its peak, it can give way to ‘Burnout’ (chronic emotional and interpersonal stress) which is best avoided for employees as well as for Organizations. As such, Contact Center Stress is a serious issue that must be highlighted and…
In any sales proposition – the salesperson has 4 seconds to make a positive impact. In other words, he has 4 seconds to get the prospect’s attention. The same goes for prospects looking for cruise packages. Only if this prospect feels that your cruise is a great deal and looks like a lot of fun – will he register a lead or even make a purchase? Now, you can go about spending thousands of dollars…
Ever heard about the adage, ‘if you’re not on the edge, you’re probably taking up too much space.’ This statement perfectly captures the internal mechanism of modern customer service operations. Whether you are an enterprise or a small business, all customers come with elevated expectations about their interactions with your business. They expect their queries to be attended, worked-on and resolved within the shortest time period. Needless to say, the service team need to strive…
A learning management system acts like a course aggregator and examination tool – where employees can access learning material on the go. They can then use this information to attend tests held by the company to determine the understanding of new policies or any other skill that you want them to learn. The Learning management system is a cloud-based model – so employees can access this information on the go. With the LMS you can…
For a cruise liner, having to fix their rates can be a tightrope walk. The right pricing can make all the difference between the filling-up optimal number of seats or losing out to a competitor. If you’re priced lower, you could end up losing your money and your guests would take that your product is actually less worth than its actual value. On the other hand, if you’re pricing your package at too high of…
The holidays are just around the corner and your support team is cracking their knuckles for a large amount of work that lays ahead. Chaos and confusion are on the way – they believe. It doesn’t have to be this way – you can actually have a smooth sailing contact center during the holidays. Picture this scenario, a ticket gets generated and then it magically flies into your agent’s computer. In just a few minutes,…
A cruise liner is almost synonymous with a luxurious oceanic experience. Ideally, this means that the guests should be able to indulge themselves in a complete hands-off relaxing experience. This involves avoiding any planning or any hiccups associated with travel. For this, a cruise liner should be able to provide an end-to-end guest hospitality and other related services. They should practice 1:1 guest experiences, allowing one to systematically avoid any potential issues at guest travels….
For an e-commerce business, a mobile app is a short-cut to both customers’ wish list and heart. Today, most of the millennials are familiar with mobile apps for making online purchases. But mobile app purchases are inherently different from web purchases. For this, let’s understand by considering the case of a typical millennial e-commerce customer. For now, we’ll name him Jerod. He’s cozy with making his online purchases through his mobile app. Jerod has ordered…
The work-life balance has almost become one of the most fervently contested aspects of a service center. But let’s think about something more important – ‘is the customer support rep able to find the right workload balance within their jobs?’ This question becomes especially critical for e-commerce industry where customer support can ‘make-or-break’ the buying experience for a customer. Normally, a typical e-commerce customer support personnel is in a state of constant overwhelm due to…
