Chat bots on websites: Comparison with human enabled chat

Chat bots on websites: Comparison with human enabled chat

It’s an undeniable trend that artificial intelligence is radically changing the way companies conduct their business. Every year, more and more number of organizations are ditching traditional methods of customer management to switch to AI. Nearly every large scale organization today have embraced chatbots to handle the preliminary client interaction aspect of their businesses. Statistics show by 2020, almost 80% of all the major ecommerce brands will have converted to chatbots and naturally, more than…

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