The Art of Greeting Customers in Different Industries

The Art of Greeting Customers in Different Industries

The biggest put off for any customer in the World who thought you were a good Business to buy from, is getting badgered and followed to the end of time until he/she made a purchase. For relationships forged on transactions, the traditional way would be to converse with customers in a strictly professional manner. But we know how vital it is to nurture a caring, and amicable customer-brand relationship today, for a long association. When…

The Ultimate Guide to Designing a B2B and B2C Escalation Matrix

The Ultimate Guide to Designing a B2B and B2C Escalation Matrix

There are usually three support levels in a call center in a call center. Level 1: Support Agents Level 2: Skill Based Agents or Customer Satisfaction Agents. Level 3: Management employees who resolve queries faster and delight the customer instantly. The contact center has certain Service Level Agreements (SLA’S) that state a certain ticket must be closed within a pre-determined amount of time. The backend is set with a parameter that auto allocates a ticket…

How a CRM adds value through out your Customer Life cycle?

How a CRM adds value through out your Customer Life cycle?

Business transactions even a few years ago involved an exchange value and money once and once only; Even as it could mean peace of mind for either parties; both side should begin anew for every new purchase. With modern era competition, it would be foolproof even for successful businesses to follow this format. When going ahead with traditional exchanges, the value-added service can provide incremental improvements to your business. Having a CRM controlled multiple point…

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