Efficiently move your Customer Support Operations to a Work from Home Set up
In light of the global outbreak of Coronavirus, many businesses across the world are choosing to manage their operations remotely. Hundreds of organizations based...
Why Omni-channel Support Is Key to Delivering the Best Customer Service
As consumers, we have access to multiple channels and platforms that help us connect with the world without any hassle, in a matter of...
What Customers will look Forward to in 2020?
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‘Tis the Season CRMs Make Holiday Season Merrier for Businesses
Ho ho ho! The season of festivities is here! What could be the first thing that enters your head as you think of Christmas...
Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits send on an email or initiates a chat conversation...
How a Data Driven Approach Helps You Improve Your Customer Experience In Your Travel Agency
According to a survey done by Statista, the estimated number of travellers in 2018 was approximately 1.4 billion people. Even during economic hardships, the...
5 of the Best Affordable Call Center Headsets in the Market
“There is only one boss. The customer―and he can fire everybody in the company from the chairman on down, simply by spending his money...
Charge your Support Services with Kapture X Ameyo Integration
Ameyo is a cloud-based cloud telephony software. It delivers the solutions which are required to run service-based enterprise. Kapture Service CRM is a scalable...
How to Avoid Customer Churn with Life Time Value Optimization Strategies that Keep Your Funnels Filling Up with Qualified Prospects
To successfully market a product one must focus his message towards the customers' basal ganglia, an area of the brain associated with involuntary actions..
Why is CRM Vital to Maximize Customer Engagement?
Talking about the customer service industry, we should know that customer engagement is not only a need; it’s a way of life. Your business...
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