What is customer Service experience and how can you quantify it?

The term ‘customer Service experience’ is vaguely defined and freely used in different circumstances with various meanings attached to it. This word could be defined in multiple ways, each having its own turn of meaning and introspection. If you ask different departments about customer service experience, you would get disconnected answers, with each department seemingly handling a different set of customers. In simple terms, customer service experience refers to managing customers and satisfying their requirements…

13

Apr 2016

By Kapture CRMCustomer Data ManagementLeave a comment

How CRM Features could be applied as a local Marketing Tool?

Have you ever wondered, why you are requested to fill-up supermarket customer forms or asked to divulge personal information? In the center, the power of organizations depend on understanding and providing customer requirement. Under current market competition, you need to be aware of your customers and their requirements. You are also required to manage expectations within given price constrictions and product availability. This rules-out high-end data extraction tools for small and medium businesses. Rather, a…

08

Apr 2016

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Why Modern day Caterers need to take the CRM-Centered Approach?

For any occasion or celebration, food forms an integral part of an event; so does a caterer. This means that being an event caterer gives you an opportunity to be included from initial stages of the events. But unlike a restaurant dinner, an event menu cannot be undone or rolled-back. It simply means that a caterer needs to uphold quality of both food and service. One needs to ‘bring the dish to table’ within the…

08

Apr 2016

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Top Five Data Resources you could Unlock with CRM-based Data Management?

Today every business needs to navigate through a muddled and increasingly confusing landscape. Here, business data achieves visibility and certainty for your business process, enabling your business to adapt to changing business environment. CRM-based data management allows you to make sense of otherwise rouge data accumulated during daily business processes. Rather than depending on 3rd party information, this allows you to utilize your own private data to make insightful improvements. This segregates and categories rugged…

04

Apr 2016

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Smartphone Invoice Management: Empowering your Android mobile with greater financial powers

Technology is no longer restricted to the realm of desktops and laptops, with complex and functional capabilities becoming increasingly available on smartphones and tablets, essentially converting it into a palm-sized computer that can manage the important aspects of your business effectively. An organization grows by serving more customers, and by completing more sales. This calls for the need to be able to complete the sales process as swiftly as possible in order to keep the conveyor belt running…

04

Mar 2016

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Inventory management software – basic features to look for

Inventory management is fairly simple and categorized, but equally difficult to manage. From a Fortune 500 company, to your local grocery store, inventory management is required by everyone. You have to be co-coordinating and managing your stocks 24×7 and constantly juggling client calls in order to maintain stocks of your products. There are many problems that you face in inventory management on a daily basis. There is one solution which will make your life absolutely easy and relaxed-…

09

Feb 2016

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CRM Database System: How CRM Data Analysis Trumps 3rd Party Tools?

All Large and small business needs readily actionable client -informative business data for directing their business. A CRM Database system provides a direct peek into your customer database and their collective behavior. Every customer interaction or business move is a potential source of insightful data. But instead of capitalizing on this key information, most business overlooks or looses this data on their day-today operations. Most Businesses Fails to Connect Dots from business Data Businesses regularly…

14

Dec 2015

By Kapture CRMCustomer Data ManagementLeave a comment

ERP software for inventory mobilisation/management

Humans have always wanted to explore the space and find a new home for us, while most of us have always aspired to set up a home in Moon. Moon is a place upon which so many stories have been told. Let’s see a story from a parallel universe where the humans successfully inhabited the moon. Well the story starts like this; in a not so faraway parallel universe, there lived men on the surface…

22

Jun 2015

By Kapture CRMCustomer Data Management20 Comments

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