3 Factors that Lead to Agent Stress and how Contact Centers Can Alleviate It
A Contact Center job beats all others in terms of induced stress levels. While this poses serious health hazards to workers; contact centers suffer...
Tips for Effective Call Center Management During Festive Season
The holidays are just around the corner and your support team is cracking their knuckles for a large amount of work that lays ahead....
What’s First Response Time in a Call Center and How To Improve It?
The first response time (FRT) is the time your customers are required to wait before they get attended by a qualified agent. For a...
How call center software API determines service quality and productivity
Today, a business-client relationship is far removed from a one-time transaction. Present day customers demand pre and after-sales customer service, which are almost considered...
How to Craft marketing messages that your prospects would Love?
A modern day business carries the capability to reach a bigger audience than ever before. On the down-side, the same audience is ever more...
Contact management software: how to personalize every prospect interaction
When you are running a business, lead generation is one of them most important aspects of your business. You invest a lot of money...
Chat, Email And Phone: Three Ways Your Customers Should Be Allowed To Reach You
Over the decade’s communication channels and mediums have seen a mighty transformation. From sending across your message via pigeons to saying “hello” to someone...
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