Omni-channel Analytics: What the Metrics Could Mean

Omni-channel Analytics: What the Metrics Could Mean

Omnichannel analytics can be defined as the overview of sales within various online sources like email, live chat, social media, calls, marketing campaigns, etc. A multichannel approach will radically benefit the enterprise by analyzing statistics to increase sale opportunities. Analytics can also pinpoint aspects that need improvement or need more attention so that managers can make appropriate changes while providing a seamless experience to customers. Faster Ticket Resolution: Omnichannel support effectively improves workflow as the…

The Executive Guide to Understanding the Single-View Dashboard

The Executive Guide to Understanding the Single-View Dashboard

About the Single-View Dashboard:   A Single-View CRM Dashboard provides a brief but optimized glimpse into decisive performance metrics. In just a glance, you get a complete picture of everything that’s transpiring within each Business function of your Organisation. Benefits of the Single-View Dashboard: Conserve Time, Resource, and Manual Hours spent in Information Access Providing Admin Access to several users from the SVD Eliminate Multiple Tabs Single-View Dashboard for CXO’s: When you’re the decision maker…

When Out Of Office: The Only 4 Business Reports You’ll Need

When Out Of Office: The Only 4 Business Reports You’ll Need

“What gets measured, gets managed.” – Peter Drucker This quote by Peter Drucker, the late management pundit, depicts the reason why most organizations invest in analytics. And, isn’t it true? If you’re not measuring your digital initiatives, how will you ever begin to optimize them? However, don’t get carried away just yet. Just because you measured something, the management of the same is not guaranteed. That being said, measurement is the starting point for sure….

Empower your frontline employees & watch your business grow

Empower your frontline employees & watch your business grow

Customer service reps and sales reps are often regarded as the face of any organization, and for good reason. More often than not, any interaction between a business and its clients takes place through either of these touchpoints. Not only are these two domains responsible for ensuring high levels of customer satisfaction at all times, but also they are instrumental in advancing the growth of a business through client acquisition. This is especially true in…

Learn CRM For Data Analytics From The Top Internet Companies

Learn CRM For Data Analytics From The Top Internet Companies

 “Information is not knowledge” – Albert Einstein We often refer to our time in the chronology of human development as the information age. The onslaught of information overload through social media updates and an inbox full of emails bear witness to that. But does information naturally imply knowledge? Is raw data all that is valuable and necessary? Albert Einstein didn’t think so. And neither do we. “We’re not in an information age anymore. We’re in the information management age.” – Chris…

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