Manage International Employees Effectively With a SaaS CRM
The new wave of the internet and advanced digital technologies has brought with it a different mode of work culture. Today with the global...
Leveraging a CRM to Analyze Customer Behavior Patterns and Forecast Revenue
Customer satisfaction and experience are two primary factors that drive customer-centric business today to heights. It’s no secret that almost all enterprises collect their...
Everything You Need to Know About Migrating to Kapture CRM
CRM or Customer Relationship Management is not merely a buzzword today. It’s the bridge that fills the gap between you and your customers and...
The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth
Customers are the key factor for any customer-centric enterprise to stay relevant in this competitive and evolving market. Acquiring a new customer can generally...
The Importance of API Integrations in the Travel Sector
Customers looking to make travel bookings prefer ‘all-in-one-place’ platforms for their bookings rather than switching their apps for different requirements. In a bid to...
Customer Support Automation: The Future of Customer Service
Gone are the days when customers would have to wait for long on calls while support agents manually looked up the information needed to...
Rise of the E-Commerce Industry Amid the Ongoing Times of Crisis
The widespread outbreak of the pandemic affected almost all sectors across the globe in a very short period of time. While some industries such...
Leveraging Big Data to Enhance the Quality of Customer Service
It’s no secret that better customer service helps in increasing customer satisfaction and retention rates drastically. But what’s the key aspect involved in enhancing...
The Important Role Played by CRM in the Digital Transformation of the BFSI Sector
Meeting customer expectations and systemized customer support are some of the key challenges currently faced by enterprises operating in the BFSI (banking, financial services,...
Leverage customer input for an efficient product development strategy
Companies across several industries have been increasingly teaming up with their customers to accelerate their research and development (R&D) process. Integrating customer knowledge and...
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