Customers are the key factor for any customer-centric enterprise to stay relevant in this competitive and evolving market. Acquiring a new customer can generally...
Customers looking to make travel bookings prefer ‘all-in-one-place’ platforms for their bookings rather than switching their apps for different requirements. In a bid to...
Gone are the days when customers would have to wait for long on calls while support agents manually looked up the information needed to...
The widespread outbreak of the pandemic affected almost all sectors across the globe in a very short period of time. While some industries such...
It’s no secret that better customer service helps in increasing customer satisfaction and retention rates drastically. But what’s the key aspect involved in enhancing...
Meeting customer expectations and systemized customer support are some of the key challenges currently faced by enterprises operating in the BFSI (banking, financial services,...
Companies across several industries have been increasingly teaming up with their customers to accelerate their research and development (R&D) process. Integrating customer knowledge and...
Businesses in pharma industries largely have multiple clientele to serve. This includes both sales and customer support operations. A customer relationship management (CRM) platform...
The outbreak of coronavirus has changed the dynamics of business operations across the globe. Amid the lockdown, business organizations are facing a rise in...
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