In this digitally connected world, data is the new currency that helps enterprises understand their customers and help them better. While technology has made...
The new wave of the internet and advanced digital technologies has brought with it a different mode of work culture. Today with the global...
Customer satisfaction and experience are two primary factors that drive customer-centric business today to heights. It’s no secret that almost all enterprises collect their...
CRM or Customer Relationship Management is not merely a buzzword today. It’s the bridge that fills the gap between you and your customers and...
Customers are the key factor for any customer-centric enterprise to stay relevant in this competitive and evolving market. Acquiring a new customer can generally...
Customers looking to make travel bookings prefer ‘all-in-one-place’ platforms for their bookings rather than switching their apps for different requirements. In a bid to...
Gone are the days when customers would have to wait for long on calls while support agents manually looked up the information needed to...
The widespread outbreak of the pandemic affected almost all sectors across the globe in a very short period of time. While some industries such...
It’s no secret that better customer service helps in increasing customer satisfaction and retention rates drastically. But what’s the key aspect involved in enhancing...
Meeting customer expectations and systemized customer support are some of the key challenges currently faced by enterprises operating in the BFSI (banking, financial services,...
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