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Jayakrishnan
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Jay is a copy hacker at Kapture CRM. Besides work Jay spends time reading and digging old television shows.
Everything You Need to Know About API & Integrations

Everything You Need to Know About API & Integrations

Whether you’re a business or enterprise, both the term ‘API integration’ and its application could quickly turn into a confused jargon. Is it a business-enabler or yet another avoidable software expense. Either way, the term ‘API integration’ and its application remains shrouded in mystery for most of its customers. At the same time, the optimal API integrations can help businesses achieve critical competitive advantages. This means that there should be sufficient effort at understanding the…

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Author:
Jayakrishnan
About:
Jay is a copy hacker at Kapture CRM. Besides work Jay spends time reading and digging old television shows.
Performance Dashboards that Make your Data Insights Obvious

Performance Dashboards that Make your Data Insights Obvious

Almost all medium and large businesses need to simultaneously undertake multiple operations. Usually, these operations are connected and need to happen on parallel tracks. Ideally, businesses should track and optimize these different operations on an ongoing basis. But most businesses lack the right tools to cover the multiple ongoing activities. In these cases, businesses struggle to make sense of their aggregate business data. Kapture CRM enables businesses to review the aggregated data into integrated dashboards….

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Author:
Jayakrishnan
About:
Jay is a copy hacker at Kapture CRM. Besides work Jay spends time reading and digging old television shows.
Effective Monitoring to Create Better Team Dynamics

Effective Monitoring to Create Better Team Dynamics

Ever heard about the adage, ‘if you’re not on the edge, you’re probably taking up too much space.’ This statement perfectly captures the internal mechanism of modern customer service operations. Whether you are an enterprise or a small business, all customers come with elevated expectations about their interactions with your business. They expect their queries to be attended, worked-on and resolved within the shortest time period. Needless to say, the service team need to strive…

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Author:
Jayakrishnan
About:
Jay is a copy hacker at Kapture CRM. Besides work Jay spends time reading and digging old television shows.
Turn-up your Store Conversion Rates with Shopify CRM Integration

Turn-up your Store Conversion Rates with Shopify CRM Integration

In the last couple of years, Shopify has clearly become the winner among the e-commerce platform. Unlike other competing CMS platforms, Shopify offers a fully-fledged e-commerce store for business owners with minimum additional investments. Right out-of-the-box, Shopify offers store owners with better store templates, stability, and speed. Typically, a Shopify store enjoys a higher store conversion rate, which means that more visitors go onto become paying customers. For an aspiring store owner, this means that…

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Author:
Jayakrishnan
About:
Jay is a copy hacker at Kapture CRM. Besides work Jay spends time reading and digging old television shows.
How to achieve more Bookings while Optimizing Rates?

How to achieve more Bookings while Optimizing Rates?

For a cruise liner, having to fix their rates can be a tightrope walk. The right pricing can make all the difference between the filling-up optimal number of seats or losing out to a competitor. If you’re priced lower, you could end up losing your money and your guests would take that your product is actually less worth than its actual value. On the other hand, if you’re pricing your package at too high of…

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Author:
Jayakrishnan
About:
Jay is a copy hacker at Kapture CRM. Besides work Jay spends time reading and digging old television shows.
Speed Alert! Lead Processing Goes Superfast with Batch Lead Process

Speed Alert! Lead Processing Goes Superfast with Batch Lead Process

As per studies, the prospects prefer the companies that respond first to their email enquiry. In other words, you can improve the quality of prospect response and consequent conversion by maintaining a high velocity for response to any enquiries. But at least occasionally, most businesses struggle to maintain their high response velocity for enquiries. In a  situation where there is a sudden spike in lead numbers or any of the sales agents are unavailable, your…

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Author:
Jayakrishnan
About:
Jay is a copy hacker at Kapture CRM. Besides work Jay spends time reading and digging old television shows.
Webinars vs Direct Interactions: Which Gives More Utility?

Webinars vs Direct Interactions: Which Gives More Utility?

At some point, a sales manager would have to make an important choice between two alternatives to reach-out to his audience. These are between online webinar or direct sales meeting. Before we go in-depth, let’s see what puts webinars into the picture when we think about sales meetings. A sales manager always presents a simple math to his team: A number of appointments are proportional to the number of closures. If you increase the number…

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Author:
Jayakrishnan
About:
Jay is a copy hacker at Kapture CRM. Besides work Jay spends time reading and digging old television shows.
Five Non-Obvious Ways Cloud-Ticketing System Improves The Customer Experience

Five Non-Obvious Ways Cloud-Ticketing System Improves The Customer Experience

In today’s age of ubiquitous competition and well-informed customers, the businesses need to offer something uniquely special to find a place in customers’ minds. When the pricing and product quality is similar, the customer support quality could be a deciding factor in determining your customer experience. As the proverb goes, half of the secret of doing a job well is ‘choosing the right tool for the job’. For a customer support team, this tool would…

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Author:
Jayakrishnan
About:
Jay is a copy hacker at Kapture CRM. Besides work Jay spends time reading and digging old television shows.
What’s new with Kapture CRM? An SLA timer puts all tickets on the Fast lane

What’s new with Kapture CRM? An SLA timer puts all tickets on the Fast lane

At some point, all customer service agents could fall into the pitfall of keeping aside tough issues or seek help from a fellow agent. But both these can turn out to be a tricky situation for customer service team. In these situations, there are conceivable chances of a particular ticket falling into the cracks and getting lost. Afterward, the particular ticket could come to attention only when SLA gets triggered or the customer raises a…

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Author:
Jayakrishnan
About:
Jay is a copy hacker at Kapture CRM. Besides work Jay spends time reading and digging old television shows.
What Would Make a Cruise Liner Truly Soar the Seas?

What Would Make a Cruise Liner Truly Soar the Seas?

A cruise liner is almost synonymous with a luxurious oceanic experience. Ideally, this means that the guests should be able to indulge themselves in a complete hands-off relaxing experience. This involves avoiding any planning or any hiccups associated with travel. For this, a cruise liner should be able to provide an end-to-end guest hospitality and other related services. They should practice 1:1 guest experiences, allowing one to systematically avoid any potential issues at guest travels….

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