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Employee Management Software: 5 ways to enhance employee collaboration

Employee Management Software: 5 ways to enhance employee collaboration

The wheels of change are constantly moving and it’s a mandatory quality to be always on top of this churning wheel! A completely focused sales team is best placed to tackle this entire challenge. Great work environment is a necessity for all organizations. It can directly affect your business prospect in both positive and negative manner. A healthy office culture doesn’t become a reality overnight, but even the best team leaders won’t get much done…

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Banking CRM Solutions: Turn your banking system customer-centric

Banking CRM Solutions: Turn your banking system customer-centric

It’s been three months and the execution process of demonetization is slowly settling down. From November 2016, cashless India has experienced notable amount of transaction through plastic money. Money transfers using mobile banking and immediate payment system (IMPS)–wherein money is transferred instantly using text messaging or online banking–showed the highest spike in over 12 months, ending October 2016. An India Spend analysis of Reserve Bank of India (RBI) data clarifies the situation. Mobile banking transactions grew…

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5 Golden Rules for Increasing Sales

5 Golden Rules for Increasing Sales

Sales tech has developed considerably over the past decade. Cutting-edge tools, increasing market demands and innovative marketing polices bring forth tremendous competition. At present it is moving faster than ever. Just in a blink, new competitors appear, products similar to your business are released, and before you even know it, it’s a race to the bottom. But with thousands of competitors out there, how can entrepreneurs know which are right for them and their businesses?…

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Business Management Platform: how to gear your business towards faster growth

Business Management Platform: how to gear your business towards faster growth

Do you want to improve your team performance and build stronger business strategies? Are you utilizing your business management platform at its best? Most of the business owners believe Business Management is all about achieving their sales quota and afterwards providing excellent customer service. This is one way correct. But modern day business management needs to go beyond that. Being the most useful business management tool, CRM software plays a dynamic role in today’s competitive…

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Boost sales in your online grocery store with a CRM Software for sales

Boost sales in your online grocery store with a CRM Software for sales

Whether, you like it or not, there are clear discernable reasons why shoppers prefer big online stores like Amazon. Consistent discounts, reliable product quality etc. No matter what you are purchasing, sure savings and peace of mind won’t hurt. At the same time, this makes it harder for the smaller retailers to compete with the big online grocery retailers. Usually, cheaper prices mean compromised products quality and eroding profit margins to the businesses. Simultaneously, the…

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CRM Software for E-Commerce: Let’s talk about online customer service

CRM Software for E-Commerce: Let’s talk about online customer service

If you are in E-commerce business, achieving higher traffic and more purchases are likely to be your primary objective. And, this is more than enough to make your head spin. Besides, you have to deal with thousands of issues related to shipping, delivery, product return, customer queries, product disputes, so on and so forth. The market transformed dramatically in the past decades. We are now in the power era of consumers. Today customers have hundreds…

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Why customer feedback is a challenge and tips to tackle it

Why customer feedback is a challenge and tips to tackle it

One of the main challenges of business-customer relations is about dealing with negative feedback. Customer service has always been a central part of developing brand loyalty. In fact it is the heart of a business model that allows a business to thrive. It’s easier than ever for consumers to openly share brand experiences. Now they are also using online portals and social channels to express their resentment. But, the way you reply to unhappy customers…

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Four Convenient Ways CRM Can Get You Repeat Customers

Four Convenient Ways CRM Can Get You Repeat Customers

While travelling to a new destination, visitors always have a range of accommodation and leisure options. If you are in hospitality industry, you are probably facing two major challenges – The primary concern is to differentiate the quality of service from the competitors. Suppose you have a resort near Gokarna beach, however, there are other hotels as well, in the same location. How do you sustain in the competition and offer superior service to the…

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Better customer service software for easy contact management

Better customer service software for easy contact management

Anyone who runs a company has to manage a pile of contacts. These are not only the contacts of team members and business associates, but also the contacts of clients, vendors and sub-contractors. Among them the most difficult thing is to manage the customer contact details. Suppose you are a customer service executive. One day at office, a client calls and asks you to find out the status of his complaint. He gives you the…

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Quick response is the base in your customer support pyramid

Quick response is the base in your customer support pyramid

We all like our issues to be resolved, while complaining to a company’s customer service agent. But, what makes us buy their products again and again? Or what makes us recommend them to our friends? We know that the quality of the product means a lot to us, but there are some additional factors always running in our head, while recommending a brand. 70% of buying experience depends on how the consumers feel they are…

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