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Application of CRM software in E-commerce: Increase sales with better Customer Management

Application of CRM software in E-commerce: Increase sales with better Customer Management

If you are in E-commerce business, achieving higher traffic and more purchases are likely to be your primary objective. And, this is more than enough to make your head spin. Besides, you have to deal with thousands of issues related to shipping, delivery, product return, customer queries, product disputes, so on and so forth. The market transformed dramatically in the past decades. We are now in the power era of consumers. Today customers have hundreds…

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Converting Challenges into Opportunities: Manage your customer Feedback with a CRM software

Converting Challenges into Opportunities: Manage your customer Feedback with a CRM software

One of the main challenges of business-customer relations is about dealing with negative feedback. Customer service has always been a central part of developing brand loyalty. In fact it is the heart of a business model that allows a business to thrive. It’s easier than ever for consumers to openly share brand experiences. Now they are also using online portals and social channels to express their resentment. But, the way you reply to unhappy customers…

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Four Convenient Ways CRM Can Get You Repeat Customers

Four Convenient Ways CRM Can Get You Repeat Customers

While travelling to a new destination, visitors always have a range of accommodation and leisure options. If you are in hospitality industry, you are probably facing two major challenges – The primary concern is to differentiate the quality of service from the competitors. Suppose you have a resort near Gokarna beach, however, there are other hotels as well, in the same location. How do you sustain in the competition and offer superior service to the…

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Quick Response to Live Feedback: Ensure Customer Satisfaction and Engagement through Social Channels

Quick Response to Live Feedback: Ensure Customer Satisfaction and Engagement through Social Channels

We all like our issues to be resolved, while complaining to a company’s customer service agent. But, what makes us buy their products again and again? Or what makes us recommend them to our friends? We know that the quality of the product means a lot to us, but there are some additional factors always running in our head, while recommending a brand. 70% of buying experience depends on how the consumers feel they are…

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Stay Ahead of Competitors: CRM Solutions for Real Estate Professionals

Stay Ahead of Competitors: CRM Solutions for Real Estate Professionals

With the rising competition in real estate business, agents and other professionals find it increasingly difficult to attract new clients. Today the buyers have an array of choices before them, while making their investment decisions. But for the real estate professionals, there are plenty of challenges. The main challenge lies in intensive targeting through campaigns. Then they have to execute sustainable follow-ups to create a strong network of prospects and transform this pool into loyal customers. …

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The Key to Increasing Your Sales: It’s All about Following-up

The Key to Increasing Your Sales: It’s All about Following-up

Following up with the clients and customers is one of the most vital business strategies a sales or marketing person can follow. It is now an established fact in sales and marketing sector. The follow-ups add value to the product or service and helps to build a long term relationship with the customer. If you meet a really good prospect today, how long would you wait to follow-up with the client? If you have no…

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Automate Prospective Student Engagement: Advantages of a Mobile CRM Software

Automate Prospective Student Engagement: Advantages of a Mobile CRM Software

Fostering student achievement in higher education and post-graduation has never been more crucial than in today’s academic climate. The prospective student base is much extensive and more diverse than ever before. As an obvious upshot, many colleges and universities are reconsidering their entire curriculum to meet a variety of student requirements. It’s not so difficult to identify the student’s pulse. Now we are living in a world of apps. People, especially the young generation, keep…

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Lead to Sales Conversion: Reasons why sales leads are shying away from your business

Lead to Sales Conversion: Reasons why sales leads are shying away from your business

Marketing Process | Marketing Leads | Sales Leads | Customer acquisition Arguably, these are four most critically important links in your customer acquisition process. It starts from the initial prospect point of contact to the actual customer acquisition. The four broadly classified steps combine to form the ‘lead to sales conversion’ pipeline. The prospect needs to get converted into a customer in the first place. Otherwise, you would be losing out on the future revenue…

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Sales Boosting Mantra for Startups: Integrate CRM with Social Media Platforms

Sales Boosting Mantra for Startups: Integrate CRM with Social Media Platforms

Social media is not just about hugely appreciated networks; it also boosts up brand engaging with direct and live communication with the customers. It’s about target audience interacting live with the companies, regarding the products, gaining and giving insights on a daily basis. When it comes to the startups, it’s become more momentous to create the brand awareness to increase sales. Do you know that 84% of B2B marketers utilize social media marketing in some…

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