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How to improve your Customer Service Index Score with CRM Software?

How to improve your Customer Service Index Score with CRM Software?

In the last couple of years, customer inquiries have evolved from being an operational hassle to an opportunity for businesses across the globe. If you once positively engage with a customer, it creates better chances for 2nd and 3rd interaction. This has put improving your customer service index score into the forefront of daily business operations. Today a customer demands oneself to be dealt with individuals rather than a faceless corporate. A customer service executive is expected…

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What is customer Service experience and how can you quantify it?

What is customer Service experience and how can you quantify it?

The term ‘customer Service experience’ is vaguely defined and freely used in different circumstances with various meanings attached to it. This word could be defined in multiple ways, each having its own turn of meaning and introspection. If you ask different departments about customer service experience, you would get disconnected answers, with each department seemingly handling a different set of customers. In simple terms, customer service experience refers to managing customers and satisfying their requirements…

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How to improve your Search marketing through CRM?

How to improve your Search marketing through CRM?

For any enterprise, turning online is only a natural decision. Researchers have found that almost 60% of small businesses acquire their inquiry through online channels. Even as you can take to multiple channels to obtain the requisite leads, the search medium offers unique benefits. For starters, these are prospects who are naturally interested in your products. These are also one of the most cost-effective modes of search marketing. Search is about Visitors, CRM Manages Visitors…

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How to Craft marketing messages that your prospects would Love?

How to Craft marketing messages that your prospects would Love?

A modern day business carries the capability to reach a bigger audience than ever before. On the down-side, the same audience is ever more skeptic about what you are attempting to sell them. In this circumstance, direct sales approach has inherent limitations in reaching and convincing your prospects. While direct person-to-person sales communications are critical, it certainly isn’t the best way to initially approach customers. Today’s mass marketing strategies advocate turn-key events like never before. …

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How CRM Features could be applied as a local Marketing Tool?

Have you ever wondered, why you are requested to fill-up supermarket customer forms or asked to divulge personal information? In the center, the power of organizations depend on understanding and providing customer requirement. Under current market competition, you need to be aware of your customers and their requirements. You are also required to manage expectations within given price constrictions and product availability. This rules-out high-end data extraction tools for small and medium businesses. Rather, a…

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Why Modern day Caterers need to take the CRM-Centered Approach?

Why Modern day Caterers need to take the CRM-Centered Approach?

For any occasion or celebration, food forms an integral part of an event; so does a caterer. This means that being an event caterer gives you an opportunity to be included from initial stages of the events. But unlike a restaurant dinner, an event menu cannot be undone or rolled-back. It simply means that a caterer needs to uphold quality of both food and service. One needs to ‘bring the dish to table’ within the…

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How CRM Implementation produces an avalanche of Benefits at end?

How CRM Implementation produces an avalanche of Benefits at end?

It’s a matter of common understanding that our current way of life wasn’t brought about with a single tool or software. Our modern lifestyle is formed by combining multiple facets of life that combines to elevate our standard of living. Today we have modern kitchen appliances, smartphones, televisions and computers. It’s a result of combination of these multiple technological advances that aggregate to produce an avalanche of real life benefits. Don’t you want to make…

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CRM Tips: Six Hurdles SMBs face in achieving better sales output?

CRM Tips: Six Hurdles SMBs face in achieving better sales output?

Today most SMBs are facing a situation of sales saturation; In this situation, one hits a wall in sales output, failing to achieve the periodic performance increments. Here, even when you achieve sales improvement, you face set-backs on some other front, canceling the original improvement. In these situations, sales tend reach a state of stagnation, demoralizing teams and derail sales strategies. In-order to overcome the stagnation stage, small businesses should focus on overcoming the following…

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How CRM Gamification Model directly improves your sales Process?

How CRM Gamification Model directly improves your sales Process?

Sales could be argued to be the most significant part of an organization. Comparatively, it could have the function of the heart in a human body, pumping the significant nourishment to all body parts. In sales, rather than food and oxygen, you are practically creating and circumventing money through your organization. When the stakes are so high, it’s absolutely natural that tempers may flay. Decisions could be hastily taken, facts may go unchecked and messages…

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