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7 Service Mistakes that lead to Disgruntled Customers

7 Service Mistakes that lead to Disgruntled Customers

Arguably, today customers can make or break any business. And this makes your existing customer base into a critical link for expanding and solidifying your business. Having a base of satisfied customers would open the door to larger online and offline publicity. Meanwhile, disgruntled customers could turn into the most dedicated team of doomsayers for your business. Increasing Waiting Times If you rewind five years, increasing wait time was used as a strategy to decrease…

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5 Strong Tips to Turn Social Conversations into Sales Opportunities?

5 Strong Tips to Turn Social Conversations into Sales Opportunities?

Any business or individual can collect large following through publishing funny and witty posts. But do they actually convert into actual sales? Today most businesses would give the answer in negative. In the end, businesses take social media as a non-return investment and desert it as a means of marketing. But a business with smart social strategy has created and continues to leverage substantial opportunities through social media. These are five most important tips for…

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7 Critical Questions to ask while choosing a CRM software

7 Critical Questions to ask while choosing a CRM software

Finally, you have decided that it’s time to adopt a CRM system for your enterprise. But the situation gets a little complex there… Today, the CRM industry gives you a multitude of options. Even for an experienced IT manager, choosing a single CRM software is hard. When one lacks a clear decision-making process, having these seven questions could guide you towards the better decision. Does it meet your organizational needs? One needs to understand that…

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How to eliminate cold leads from lead management system

How to eliminate cold leads from lead management system

In the age of lead nurturing and prospect management, you can always end up spending too much time on a lost cause. When a business spends too much time on a prospect that seems to have dwindling chances of conversion, there goes the valuable business time. While Lead Management System is important, taking an old school approach and eliminating bottom 5% of leads is significant for your long-term efficiency. Here are sure signs that could help…

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3 Proofs that will make you integrate Social CRM Platform

3 Proofs that will make you integrate Social CRM Platform

Most businessmen are skeptical in nature. With the dangling of multiple bogus products and shady deals, any new technology or modifications are viewed with a high degree of skepticism. Be it persuasion or convincing, most businesses wait for long before adopting a new technology. Often a business needs undeniable proofs that allow businesses to make the right decision. Rather than data, businessmen often tend to play favor to arguments depending on data, which makes them…

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How Positive Customer Experience starts with a Motivated Sales Team?

How Positive Customer Experience starts with a Motivated Sales Team?

In a traditional business setting, customer experience and sales team are disconnected terms. One point towards the absence of the other and vice versa.  As sales professionals have always been blamed for using their verbal dexterity to pull-in uninterested customers. This ultimately turns into a group of discontent customers, who then leave scrounging reviews about their experience. This creates a cycle of negativity, which has been then attributed to over-motivated customers. While simultaneously, as sales…

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Kapture CRM
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This is the admin. Find Us on Facebook, Google Plus, Youtube and Twitter,
CRM based Sales Funnel: Start turning by-standers to eager prospects

CRM based Sales Funnel: Start turning by-standers to eager prospects

For any business, marketing to new customers is akin to view and aim at an archery aim board.  At the center of it, you could have a tiny aim with prospects you can instantly convert. With the gradual transformation of outer layers, the volume of customer increases and your opportunity of conversion decreases incrementally. Most Customers Require Serious Convincing While viewing your central circle of archery, your most important customers are least likely to purchase…

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Power of data: How Capturing Data elevates your daily decision making process?

Power of data: How Capturing Data elevates your daily decision making process?

When you are taking daily business decisions, the most obvious decisions may not certainly be the best decisions. It could hide desirable benefits as they may not be easily visible. In some circumstances, the draw-backs of the obviously beneficial decisions could be hidden. In this scenario, an ability to capture business data and guided decisions can make sudden improvements. Especially as recent studies have shown that data-reliant companies last longer and are more successful in…

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Decentralized data management is helpful for handling unified data resources

Decentralized data management is helpful for handling unified data resources

Today business is an information-driven process, making an 180 degree turn from the process and co-ordination driven activities. Both clients and customers are most interested in data and information that could mold the future decisions. A smarter document management system allows you to organize and manage information throughout your organization. A de-centralized model of document management enables you to streamline documents to right channels. This can simply mean handling a unified data resource, but also allow faster access…

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