The Winning Formula: Tech & Support in the Digital Age

“Compelling customer experiences — physical or digital or both — start with compelling customer understanding. […]

6 Customer Experience Trends for 2024 & Beyond

As consumer dynamics gradually shift towards e-commerce purchases, their preferences & expectations become more pronounced […]

Unveiling the X-Factor: What Clients Truly Value in Exceptional Customer Support

If cracking the code for a happy customer is on your mind, this blog has […]

How Kapture CX Outshines DIY AI

OpenAI has revolutionized the way companies think about AI. What was once considered a mysterious, […]

The Ripple Effect: 5 Ways in Which Quality Customer Support Can Enhance Business Value

Have you ever stopped using a grocery delivery app after receiving rotten vegetables? Or felt […]

Customer Experience

The Winning Formula: Tech & Support in the Digital Age

“Compelling customer experiences — physical or digital or both — start with compelling customer understanding. […]

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Customer Experience

6 Customer Experience Trends for 2024 & Beyond

As consumer dynamics gradually shift towards e-commerce purchases, their preferences & expectations become more pronounced […]

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Customer Support

Unveiling the X-Factor: What Clients Truly Value in Exceptional Customer Support

If cracking the code for a happy customer is on your mind, this blog has […]

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AI

How Kapture CX Outshines DIY AI

OpenAI has revolutionized the way companies think about AI. What was once considered a mysterious, […]

Read More
CX

The Ripple Effect: 5 Ways in Which Quality Customer Support Can Enhance Business Value

Have you ever stopped using a grocery delivery app after receiving rotten vegetables? Or felt […]

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AI

To bot or not to bot

In an era driven by technological advancements, the role of artificial intelligence (AI) has become […]

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Travel

CX to play a pivotal role in shaping the future of travel

“Customers may forget what you said, but they will never forget how you made them […]

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CX

Bet on a vertical-focused CX strategy to stand out instead of fitting in

Coming up with a business idea is all a cakewalk until the reality sets in. […]

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AI

Managing support in e-commerce during the holiday season

Ho-Ho-Ho, ‘Tis the season we’ve all been waiting for! As the holiday season approaches, people […]

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CX

Importance of CX in building loyalty and retention for e-commerce brands

In the dynamic realm of e-commerce, where choices are abundant and attention spans are fleeting, […]

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Internal Chat

Empower support teams to collaborate better – Internal Chat

In the dynamic landscape of customer support, effective collaboration among team members is pivotal for […]

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AI

Leveraging AI to elevate CX in the e-commerce landscape

In recent years, the e-commerce sector has made significant advancements. The convenience of receiving a […]

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Artificial Intelligence

What is the future of AI in customer service?

It’s fair to assert that AI, particularly within the customer service sector, is not just […]

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Artificial Intelligence

How does AI increase efficiency in customer support?

A study from Stanford and MIT found that using AI in customer service makes agents […]

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Artificial Intelligence

Will AI replace human customer support agents?

“Augmented intelligence is all about people taking advantage of AI” –– Svetlana Sicular, research vice […]

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Feedback

Why is qualitative and quantitative feedback important in understanding customer satisfaction?

Customer feedback is important. Not only to improve upon your products but to know what […]

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CX

Closing the Gaps Across the Customer Support Lifecycle to Deliver Superior CX

Your business is significantly impacted when you use feedback from customers to enhance the customer […]

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Customer Service

Mastering the Art of Quick Response: Handling Large Support Ticket Volumes with Ease

A rise in the number of customers for a business comes with an increase in […]

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Customer Service

Five ways to prevent contact center burnout and reduce turnover rates

It can be difficult and stressful to work in a contact center. Employees may become […]

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Others>NPS

Converting Negative NPS Scores into Positive Change: Strategies for Improvement

While a positive Net Promoter Score (NPS) is a coveted indicator of customer satisfaction, a […]

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Feedback

How To Turn Your Customer Feedback Into Actionable Insights?

It is of the utmost importance for businesses seeking growth to keep an eye on […]

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Customer Service

Scaling Empathy: Techniques for Providing Personalized Care to a Large Customer Base

Today, customer satisfaction is as crucial as ever. To provide a better experience to customers, […]

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Feedback

Boosting Customer Feedback Participation: Proven Tactics for Increasing NPS Survey Responses

Customer feedback is a goldmine of insights that can fuel the growth of a business.  […]

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Others>NPS

The Art of Choosing the Right Time to Send NPS Surveys

“Feedback is the only way to ensure you are still on the right track.”– Jack […]

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Security

PII Privacy: How To Stay Compliant?

Customers trust a business when they choose to give them access to their personal data. […]

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Others>Inventory Management

How To Improve Inventory Visibility?

For your business to shine, you ought to improve inventory visibility. Sitting on extra inventory […]

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Security

Why Localization of Data is Essential

Concern over how the data we share on various platforms on a daily basis is […]

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What's New

Kapture CX raises $4 million in funding from Cactus Venture Partners amid AI Revolution

Cactus Venture Partners (CVP) has led a investment round of USD 4 million in Bangalore […]

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Customer Service

How To Identify Dissatisfied Customers?

In the highly competitive world of business, customer satisfaction plays a pivotal role in determining […]

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Security

Keeping Customer Data Confidential with PII Encryption

Data leaks and cyberattacks are becoming increasingly regular these days. Businesses use customer information for […]

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Airlines

The Power of Proactive Customer Service in the Airline Sector

One of the many sectors that should have a laser-like emphasis on customer experience is […]

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B2B

5 Tips for Hiring the Best Customer Service Representatives

Customer service is extremely crucial for every enterprise, regardless of the business or industry sector. […]

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Customer Service

How to Supercharge Your Automation in Customer Support for Better Efficiency

With the rise of automation technologies, organizations can now enhance their customer support operations by […]

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Customer Service

Scale Customer Support Without Compromising on Quality

As your business grows, so does the demand for customer support. It can be challenging […]

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CX

FAQ Vs Knowledge Base: What you Need to Know

In today’s digital age, customers expect quick and easy access to information about the products […]

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Customer Service

Everything you need to know about Proactive Support and How to Implement it?

Proactive support is a customer service approach that focuses on identifying and resolving potential issues […]

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Customer Service

How to be a Customer-focused Organization

In today’s highly competitive business landscape, customer satisfaction is critical to the success of any […]

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Customer Service

5 Excellent ways to Reduce Response Time in Customer Support

In today’s world, where customers have access to multiple options and alternatives for every product […]

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CX

Why Agent Assistant is a Must-have Tool for Contact Center Operations

Contact center is the backbone of customer service operations in many organizations. It is the […]

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Artificial Intelligence

How AI is improving Customer Experience

The customer experience is a critical factor in the success of any business. In today’s […]

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Customer Service

How to Build Customer Empathy

Empathy is a crucial element in building strong relationships with customers. It helps to create […]

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Customer Service

Positive Customer Phrases that Support Agents should Use

In the customer service industry, the language that support agents use can make a significant […]

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CX

The Importance of Customer Support in Phygital

Phygital retail is a growing trend that combines the physical and digital shopping experience. It […]

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Customer Service

Beyond Customer Support: How Support Teams Impact Revenue

When it comes to customer support, most businesses see it as a necessary cost center […]

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B2B

How to Use Enterprise Chatbots

The use of chatbots in the enterprise has grown tremendously in recent years. Organizations across […]

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Customer Service

Customer Support Automation: Putting Customer Support on Autopilot

In recent years, the rise of artificial intelligence and automation has led to a significant […]

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CX

The anatomy of customer feedback: Why is it important to your business?

Customer feedback is one of the most valuable sources of information for any business. It […]

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CX

The excellence in customer support

Every single day is a revolution with the emergence of AI, with a player like […]

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Customer Service

Meeting Customer Expectations: A Guide to Building Customer Loyalty

Meeting customer expectations is essential for any business that wants to build a loyal customer […]

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Customer Data Management

Make the Most Out of your Data to Provide Great CX

Creating an exceptional CX is essential for the success of any business. In today’s digital […]

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Customer Service

How to Seamlessly Communicate with Dissatisfied Customers

Dealing with dissatisfied customers can be a challenging task, but it’s an important part of […]

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Customer Service

Introducing: JIRA Integration with Kapture

Are you tired of juggling multiple tools and struggling to keep track of customer support […]

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Business Intelligence

The Power of Customer Feedback: How to Use It to Drive Success

Customer feedback has emerged as a key driver of long-term success. Today’s businesses seize any […]

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Customer Service

Make The Holiday Season The Suite-est One With Awesome Ecommerce CX

The holiday season has arrived, and unlike any other time of year, it is the […]

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CRM Software

How Different Generations Expectations Compare: Genz vs Baby Boomers vs Millennials

The definition of excellent customer service has evolved. People hold all businesses to a higher […]

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Customer Service

Quick Commerce: Catering to Changing Needs of The Customers

The e-commerce landscape has quickly adapted to the changing needs of customers. The modern consumer […]

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CRM Software

How to Reduce Customer Churn: The Best Tips for Your Business

Every business has churn, and more often than not, it is considerably easier (and less […]

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CRM Software

Getting Started With Kapture? Here are 5 Features That Will Save Your More Time

Keeping up with client expectations is critical to your organization, which means your support operations […]

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Call Center

Best Practices for On-Boarding Customer Service Agents

Your customer service department is an excellent chance to engage with customers, assist them in […]

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Customer Data Management

CX Acceleration: Here is how to do it right

Ever wondered what is that one thing that can help you be your customer’s first […]

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CRM Software

Personalized customer interaction and its importance

Today, personalization is a key differentiating factor in customer service. The more layers of personalization […]

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Chatbot

10 Essential Chatbot Features That Make Customers Love Your Bot

Interacting with customer service representatives and explaining to them a small issue is hectic and […]

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Customer Service

Hyper-Personalization: The Next Wave of Customer Experience

80% of consumers are more likely to buy from a company that provides a tailored […]

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Business Intelligence

Top 11 Reasons Your Business Losing Customers

It is a fact that some customers will leave your business, even if it’s due […]

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Customer Service

The Art of Personalization in Customer Service

When it comes to customer service, today’s customers have high expectations. They want immediate resolution […]

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Customer Service

How To Maximize E-Commerce Customer Service

Ecommerce has experienced the greatest boom in the last decade, and one of the industry’s […]

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Help Desk Software

10 Innovative Features of Helpdesk Software That You Need

If you are planning to switch to help desk software for your customer support operations, […]

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Customer Data Management

CRM for Customer Retention: How to Delight Your Customers into Staying?

In the current business environment, you cannot take customer retention for granted, even slightly. Your […]

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Help Desk Software

The Role of CRM in an Omni-Channel Strategy

Customer behavior has evolved with digital advancements. It is no wonder that customers desire complete […]

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CRM Trends

12 Tips to Maintain a Positive Attitude in Customer Service

Customer service agents can positively influence customers in so many ways. Let’s talk about some […]

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Call Center

What Is The Importance of A Help Desk Ticketing System in Your Business?

Implementing the right ticketing system for your customer service is as important as the sincere […]

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Banking

CRM for Insurance Agents: A Comprehensive Guide

Insurance agents deal with various tasks and clients in a single day. From calling prospects […]

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Call Center

What’s First Response Time in a Call Center and How To Improve It?

Responding fast to customer queries makes all the difference in delivering outstanding customer service. There […]

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Customer Service

Customer Service Automation: Simplified and Explained

Running a business without a well-planned customer support system is next to impossible in today’s […]

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Customer Service

Customer Feedback: The Complete Guide on Why It is Important

Businesses are on a never-ending quest to find out what customers need and deliver it […]

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Live chat

8 Key Live Chat Metrics & KPIs to Measure for Improving Customer Service

Good customer service is the outcome of teamwork where various customer support teams work seamlessly […]

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Customer Service

Whatsapp CRM: Connect Better with Your Customers by Integrating Kapture CRM

With over 2 billion monthly active users, Whatsapp has become the most popular global mobile […]

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FMCG

How Inefficient FMCG Distribution Slows Down Your Business and Ways To Prevent It

All businesses face some specific challenges, including FMCG. This is an ample market opportunity for […]

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Call Center>call center metrics

A Comprehensive Guide On Average Handle Time (AHT)

The ability to respond to customers’ calls, resolve their issues faster, and not keep them […]

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Customer Service

12 Top Secrets to Gain Positive Customer Service Attitude

Maintaining a positive attitude is crucial while dealing with customers. A customer service attitude demands a […]

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FMCG

How Smart Inventory Management System Lets You Stay On Top of your Business

The key to running a successful retail business is to have good visibility into the […]

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Customer Service

14 Innovative Ideas To Improve Customer Experience

“The best advertising you can have is a loyal customer spreading the word about how […]

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E Commerce

Top CRM Essentials For Your E-Commerce Business

Effective customer relationship management is a crucial part of the overall process of running a […]

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CRM Software

Evaluation & Types of Customer Relationship Management Software(CRM)

CRM systems are more than just business strategies; it fosters strong interpersonal relationships that help […]

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CRM Software

Service Desks vs Help Desks: What Are They and Why Are They Important?

The IT world is abuzz with indistinguishable technical terms open to several interpretations. We have, […]

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Customer Service

Customer Service Outsourcing: Complete guide

Customer service is what clamps your business to its customers. Customer service has evolved into a […]

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Artificial Intelligence

The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth

Keeping customer retention high is the key to increased ROI, customer loyalty, and business growth. […]

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Customer Service

Customer Service Problem-Solving Techniques to Improve Your Sales

Customers have numerous issues, with varying degrees of sophistication or viewpoint. They are running out […]

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Customer Service

Omnichannel Customer Experience: The Ultimate Guide

Customers use numerous channels to get in touch with your business. They hop channels throughout […]

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B2B

Benefits of Implementing B2B Customer Self Service Portal

Your customers expect you to have a B2B self-service portal, which is the ultimate reason. […]

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