“There is only one boss. The customer―and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” ―Sam Walton
A survey by New voice found that close to 51% customers abandoned a service after they had a single instance of bad service
Great phone support creates a clear communication line between a caller and an agent. When background noise, lack of clarity and durability affect the tools which agents use to perfect customer relationship – a company will soon find its happiness ratings plummet.
What you should be looking for in a contact center headset?
- Noise Cancellation
- Adjustable headset and mic
- Crisp Audio Quality
5 of the Best Affordable Call Center Headsets in the Market
- Sennheiser PC 3 Chat On-Ear Headphone with Mic
- Mpow 071 USB Headset
- HP Boom 150 Stereo Headset
- Logitech H111 Stereo Headset
- Mpow Bluetooth Headphones with Mic Wireless
Agents often use these call center headsets for 40 to 60 hours a week. A headset that fails to offer comfort, noise cancellation and clarity would often fail the customer support litmus test. Keeping these benchmarks in mind – we’ve created a list of the bestselling affordable contact centre headsets you can invest in to exponentially increase phone support quality.
1. Sennheiser PC 3 Chat On-Ear Headphone with Mic
The audio giant once again followed through on their promise off top notch sound products with the PC 3 CHAT – custom made for call centres environments – the noise cancelling microphone ensures that your agent stays in the zone during a call without falling prey to external distractions.
The adjustable headband makes it easy for everyone to resize it for comfort. The stereo quality audio and a 2-year warranty make it a steal @ $22.12 on amazon.
2. Mpow 071 USB Headset
Launched in 2013 – MPOW has built upon their promise of amalgamating art and technology into great sound devices over the last 7 years.
In 2018 – out of every three Bluetooth headsets that were sold – one of them was an MPOW headset.
The unidirectional microphone is free to be adjusted and it also offers both an option for USB or 3.55mm jack connections. With the extended comfort promised through memory foam-lined along the ear muffs – these headsets are available for @25.99 on Amazon.
3. HP Boom 150 Stereo Headset
If you’re running a 24/7 call centre with multiple shifts during the day – the HP BOOM 150 model is a good fit. The unidirectional adjustable microphone puts across crisp audio – so your agents can get onto resolving tickets rather than spend time adjusting the microphone position – so the customer can hear what they say.
The headset comes with a call answer/decline button and offers a crisp stereo quality audio experience. The headset is lined with silicon to reduce surrounding noise and is available on Amazon for $12.99.
4. Logitech H111 Stereo Headset
The Multi-device headset – a creation by the American Swiss conglomerate – Logitech – helps businesses run a seamless call centre operation. The headset can be connected to any device and the soft cushion ear pads along with a 180-degree microphone swing – ensures that support agents are comfortable in every situation and is also available on Amazon.
5. Mpow Bluetooth Headphones with Mic Wireless
If your agents need to walk and talk – the MPOW Bluetooth headphones lets them easily connect across a number of devices. The Bluetooth 4.1 enabled headset ensures a stable connection with your devices of choice. The unidirectional Microphone captures perfect quality sound and also has a call accept/reject/mute button to help your agents focus on speaking to the customer through a clearer channel.
Customers trying to listen through the haze of call centre background static will most definitely lead to dropped calls. You don’t want that – because attention spans have never been shorter. To begin the journey towards great post-purchase service – a company needs the right tools – namely;
- An Omnichannel Contact centre CRM
- A great pair of call centre headsets
We’ve shown you how to find these headsets – to complete your tool kit – head over to Kapture Contact centre management for a FREE DEMO.