3 Targeted Promotions to Use for Increasing Sales Conversions

3 Targeted Promotions to Use for Increasing Sales Conversions

As business owners, we have to do everything possible to spread our message far and wide online. Sometimes you’re going to spread your message very broadly and hope to attract the attention of new potential customers. On the other hand, using targeted promotions is often considered the best way to consistently increase sales because you’re focusing on getting your message in front of people who would benefit from your products and services the most. Targeting…

What’s First Response Time in a Call Center and How To Improve It?

What’s First Response Time in a Call Center and How To Improve It?

The first response time (FRT) is the time your customers are required to wait before they get attended by a qualified agent. For a call center, the first response time or FRT is equivalent to the first handshake with the customer as they walk-in through the front door. In this sense, the FRT is a critical metric to measure a call center performance. Well, let us explain. In the last few years, we’ve seen customer…

Optimize your Results In Line With SLA’s By Using an Effective CRM Suite

Optimize your Results In Line With SLA’s By Using an Effective CRM Suite

SLA’s or Service Level Agreements are an undertaking or assurance of quality service between a service provider and a customer. SLAs are used in business settings for agreements with various industries such as Telecommunication, IT (Information Technology) and other Application Service Provider (ASP) firms. With an SLA, one can strengthen business relationship as it provides details of accountability, performance, and remuneration. With CRM systems, one can maintain and expand customer relationships by following the SLA….

How Are the Millennials Spending on E-commerce? Here is a Quick Survey & Insights

How Are the Millennials Spending on E-commerce? Here is a Quick Survey & Insights

Traditionally, the e-commerce spending trends have baffled both marketers and e-commerce portal owners. Among the different audience demographics, the millennials (age group of 20-37) demand the most attention and boast of the largest share of disposable income. They are best placed to explore the digital world of e-commerce and buy online. Here is a quick online shopping survey about what draws millennial shoppers. Our survey correspondents exclusively consisted of millennials between the age group of 23-40 years….

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