Turn customer dilemma into delight with smart service center automation

Turn customer dilemma into delight with smart service center automation

‘The best brands don’t invest in building service centers. They invest in creating world-class customer experiences.’ Customers expectations from the service center have dramatically changed in the digital era. The present-day customer expects an easy access to the service help desk, instant responses to their queries and even a same-day home repair for their equipment. With growing competition, a great service center experience can easily differentiate between a product that gets repeatedly bought and the…

How Mobile Apps Are Changing The Healthcare Industry Landscape

How Mobile Apps Are Changing The Healthcare Industry Landscape

Mobile applications are ubiquitous today, thanks to the proliferation of apps to control nearly every aspect of our life. Right from planning our finances, deciding where to dine, commuting etc. there is an app to assist us and make the entire process delightfully easy and hassle-free. In this scenario, can the healthcare sector be left behind? In the past few years, there has been an explosion in mobile apps for healthcare sector. These apps have…

The Top Marketing Trends You Don’t Want To Miss In 2018

The Top Marketing Trends You Don’t Want To Miss In 2018

As we all know, marketing trends are governed by the customer choices, their way of interaction and their manner of thinking. As these are constantly changing, so do the trends in digital and social media marketing. In case of digital marketing, we have seen a tremendous growth in the importance of organic and paid searches, social media and the role of smartphones. The biggest trends which are slated to impact organizations’ marketing activities are: Videos…

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