Better customer service software for easy contact management

Better customer service software for easy contact management

Anyone who runs a company has to manage a pile of contacts. These are not only the contacts of team members and business associates, but also the contacts of clients, vendors and sub-contractors. Among them the most difficult thing is to manage the customer contact details. Suppose you are a customer service executive. One day at office, a client calls and asks you to find out the status of his complaint. He gives you the…

Quick response is the base in your customer support pyramid

Quick response is the base in your customer support pyramid

We all like our issues to be resolved, while complaining to a company’s customer service agent. But, what makes us buy their products again and again? Or what makes us recommend them to our friends? We know that the quality of the product means a lot to us, but there are some additional factors always running in our head, while recommending a brand. 70% of buying experience depends on how the consumers feel they are…

Stay Ahead of Competitors: CRM Solutions for Real Estate

Stay Ahead of Competitors: CRM Solutions for Real Estate

With the rising competition in real estate business, agents and other professionals find it increasingly difficult to attract new clients. Today the buyers have an array of choices before them, while making their investment decisions. But for the real estate professionals, there are plenty of challenges. The main challenge lies in intensive targeting through campaigns. Then they have to execute sustainable follow-ups to create a strong network of prospects and transform this pool into loyal customers. …

Changing your follow-up process can bring long-lost customers

Changing your follow-up process can bring long-lost customers

Following up with the clients and customers is one of the most vital business strategies a sales or marketing person can follow. It is now an established fact in sales and marketing sector. The follow-ups add value to the product or service and helps to build a long term relationship with the customer. If you meet a really good prospect today, how long would you wait to follow-up with the client? If you have no…

How to automate student engagement with Mobile CRM app

How to automate student engagement with Mobile CRM app

Fostering student achievement in higher education and post-graduation has never been more crucial than in today’s academic climate. The prospective student base is much extensive and more diverse than ever before. As an obvious upshot, many colleges and universities are reconsidering their entire curriculum to meet a variety of student requirements. It’s not so difficult to identify the student’s pulse. Now we are living in a world of apps. People, especially the young generation, keep…

Lead to Sales Conversion: Reasons why sales leads are shying away from your business

Lead to Sales Conversion: Reasons why sales leads are shying away from your business

Arguably, these are four most critically important links in your customer acquisition process. It starts from the initial prospect point of contact to the actual customer acquisition. The four broadly classified steps combine to form the ‘lead to sales conversion’ pipeline. The prospect needs to get converted into a customer in the first place. Otherwise, you would be losing out on the future revenue opportunities such as customer retention and product up-selling. This makes the…

CRM for Social Media Platforms: Turn your SM channels into sales channels

CRM for Social Media Platforms: Turn your SM channels into sales channels

Social media is not just about hugely appreciated networks; it also boosts up brand engaging with direct and live communication with the customers. It’s about target audience interacting live with the companies, regarding the products, gaining and giving insights on a daily basis. When it comes to the startups, it’s become more momentous to create the brand awareness to increase sales. Do you know that 84% of B2B marketers utilize social media marketing in some…

Being available for international prospects with CRM for digital platform

Being available for international prospects with CRM for digital platform

This is a guest post written by Damien Justus. He is a freelance writer with a passion for business and technology. He writes primarily about technology trends in business, and anything else related. If your ambition is exponential growth, you need to explore all the potential avenues. This includes opportunities across the globe that lies beyond your geographical and cultural boundaries. Yes, we are talking about international business operations. The international business management comes with…

Things to know about your team before implementing a mobile sales app

Things to know about your team before implementing a mobile sales app

We live in an era where ‘finger-snap slick decisions’ isn’t limited to being just a sing-song expression. If presented with the right options, both the buyer and seller are quick to take instant decisions. The businesses that successfully leverage this existing market conditions are well on their way to achieve great sales wins. Otherwise, you will be stuck with playing the catch-up game or may actually get sidelined by your competitor. A mobile app can…

Customer complaint management system: start measuring your customer happiness

Customer complaint management system: start measuring your customer happiness

Even the most conscientious businesses will occasionally find themselves on the wrong side of the customer opinion. Some businesses will decide to clamp-up on these situations. In some cases, they may try to over-compensate the complaining customers or decide to completely overlook them. We don’t want to appear preachy; but both of these are high cost methods to manage your customer complaints. A customer complaint management system enables you turn the heel and convert your…

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