With Kapture, it is easy to consolidate all enquiry channels across all properties and packages collectively to a single, easy-to-access inbox. Enquiries from various platforms such as email, booking engines or even third-party travel partner sites can be classified into one inbox. Most of the recurring tasks can be automated with travel CRM software, giving you a complete solution for all the needs of your industry.
Kapture CRM's web integration funnels all kinds of enquiries from websites, booking engines and even online advertisements to understand which travel packages are the most popular. You can also get insights on which source generates the most number of enquiries. This accumulated data assists in knowing which area to focus in.
With seamless integration with your cloud telephony partners, get the most out of the leads generated through calls, emails from your sales IDs and toll free numbers while recording all their statuses in real time. Leads from emails often go undocumented, but not anymore. A travel CRM system will file them for you automatically.
Calls generated from media outlets, posters, banners and billboards can be recorded in detail and made accessible through the unified dashboard. Your offline marketing initiatives require a lot of organisation so that you know which offline marketing initiatives are the most lucrative.
In today’s age, social media plays a huge role in bringing in leads. Facebook comments, Wall posts, Tweets and Instagram comments bring all your social media channels together and funnel the enquiries into your inbox. You can even evaluate your ad campaigns so that you get an insight about where to invest next. CRM for travel agencies can surely be marketed on such sites to get more leads.
Give your sub-offices access to enquiries specifically meant for them while you get a macro view of all the enquiries within each of your sub-offices. Track which of your sub-offices is more productive and set targets for each of your other offices to motivate them and to boost business. CRM software for travel industry provides you with constant inputs from a single dashboard, always keeping your teams on their toes. This way you can avoid any the unwanted miscommunication and increase worker productivity.
Never lose any enquiry from any source by using pre-set conditions such as location, zone, theme, package or any custom requirement. Kapture travel booking CRM provides an overview of all the enquiries so that you can classify them as hot, warm and cold. Assign teams to tackle such enquiries accordingly. Having a proper system to ensure appropriate classification can save a lot of time going forward.
Assign package enquiries based on location and specific customer needs. Auto-assign various tasks to various teams and delegate responsibility with ease. By assigning enquiries based on priorities, your teams can handle them better. CRM for tours and travels using its intelligent design auto-assign leads to ensure you have a smooth workflow.
Actively track the status of all your enquiries and monitor them through each stage of the sales funnel till it gets converted. Using CRM for travel industry, customise your own sales funnel and watch your leads move through the funnel step-by-step.
Create your own custom packages quickly & directly from the CRM. It’s a basic form-filling feature which lets you add all your travel information to create detailed travel packages within a matter of seconds. You can also create and send custom itinerary templates to send to your clients.
Automate tasks such as email exchanges and booking requests and let your sales team focus on bringing in more business. From acknowledgement mails and itineraries to package details and invoices, let Kapture’s efficient enquiry management system handle everything with ease. Get a detailed page for each enquiry and keep a tab on all necessary details like customer details, package details, sources of enquiry and past interactions on the same page. Travel agency CRM software also provides you with payment gateway links embedded in your emails you can give your customers the option to make payments instantly.
Watch your enquiries move through the various stages of the sales funnel― from being just a lead though to the final booking stage. The booking page with important details about the package, trip, travellers and itinerary allows the team members to make necessary hotel/flight bookings against the same. Access all tickets, receipts and other documents pertaining to each trip from the same booking page.
Kapture’s contact manager classifies your guests and profiles them under different heads such as individuals, agents or corporate entities. Consolidate all your customer information on a unified dashboard using the best CRM for travel industry - Kapture.
A customer account is auto-created whenever a new enquiry is made. Primary contact details, time of enquiry, source of contact and other such relevant data is noted. This makes the job for the travel agents a lot easier. Having a customer database makes for faster transactions.
Safely store all important documents like passports and IDs pertaining to each customer within their own account. Faster checkout becomes a real possibility using pre-existing documents making it the best CRM software for travel agents.
With access to previous interactions with each customer, improve customer relations by having all relevant information at your fingertips which makes the whole process quicker and smoother.
Customers can be sent personalised wishes on birthdays, holidays and events and also be sent custom holiday packages by mailers. All these bulk actions can be automated on the travel CRM software which saves a lot of time and resources. Adding a personal touch makes your customers will make them feel more valued.
Auto-send periodic fee reminders to members for membership renewals. This gives you insights about customer holiday patterns with the help of Kapture Analytics which will enable your sales team to sell more.