One of the most significant of Kapture’s service CRM features focuses on improving your service and in turn your brand. The only way to do is to listen to your customer. Our powerful design suite helps you create customized feedback, rating and survey forms in no time at all.
Mailing forms to individual customers manually can be quite tedious. Kapture service CRM software can help you in automating this task so you can focus more on your priority tasks. With email address validation, you can send forms to select customers based on predefined rules which can be set.
Share your feedback forms easily to your targeted audience by integrating them with your website or mobile service CRM app, or by delivering those using SMS or other social media platforms such as Facebook, LinkedIn, Instagram and even Twitter. Any medium you want can be used to deliver forms.
Key analytics make for easy utilization of your feedback and survey data. Auto-generate detailed reports based on your product’s performance, the team’s performance and the performance of individual team members and create the best feedback loop.
A centralized portal for your customers to keep track of their requests and community messages.
The customer service CRM enables you to view key performance metrics and create reports to set data-driven goals. The factual summary generated in the report makes it easy for you to communicate with your agents on what is really important.
There is an option to reduce the number of incoming tickets by creating a knowledge base of articles, IFCs, FAQs and more for the common issues that are plaguing your customers. Within the knowledge base, your customers can easily go through multiple FAQ sections that provides solutions to all their burning questions. Self-help is the best help.
Using the aforementioned features, your customers can not only help themselves but also each other using the extensive knowledge base, the community forum, and the personalized customer portal.
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