Track, assign and strategize effectively with real time lead management.
Tickets are automatically assigned to the available agents.
Set response time according to SLA Policies and the Escalation matrix assures that every ticket is attended.
Set Predefined templates for common quires.
Convert comments, quires and messages from social media into tickets and solve them.
Tickets from multiple sources can be easily accessed by agents in one dashboard and provide quicker solutions.
Consolidate queries or tickets and provide solutions for all in one unified dashboard.
Converts comments, messages and tweets into queries from all your social media platforms and also gather enquiries from website.
Access your customer information like name, phone number, address, email, interactions and purchase history.
Track agents and calls made by them while strategizing to maximize quality of customer support efficiently.
Track the performance of all your employees and hold them accountable to high standards.
Automatically record all the calls and interactions made by your agents to assess the agents performance.
Schedule and manage shifts of the employees to improve efficiency and workflow.
An accessible database can help you create FAQs as well as training future employees.
A self-service feature lets customers handle similar queries themselves.
Create customized flow charts to let agents handle complex queries.
Create a database of articles, FAQs, blogs and train employees better.
Use smart API integrations for a smarter business.
Integrate Cloud Telephony API and answer, record & call all through the dashboard.
Integrate with your logistical partners to provide real time updates to your agents.
Over 500+ API integration to making a business run smooth and fast.
Works seamlessly with existing third party services.
With customized reports and customizable parameters, make your business more accountable and efficient.
Get valuable Insights of every day sales activity with customized parameters.
Share reports in different file formats and keep your teams updated with periodic reports to assist them in strategizing.
Get detailed reports about all your business operations to gain valuable insights.