The Hotel CRM Software to Create
the Best Guest Experience

CRM Software for Hotels & Hospitality ensure that you provide
your guests the best service

Consolidate all your bookings and enquiries across all properties and packages collectively into an easily accessible inbox. All the enquiries from various platforms like booking engines, travel partner sites and mails can be classified into one unified inbox. Most of the recurring tasks can be automated with Kapture CRM, giving you all the resources you might need to run a hotel smoothly.

Travel Partners:

Hospitality CRM systems allow you to easily integrate with local travel agents and travel partners and get an objective view about the prices from each source. You no longer have to depend on market research; you are not out on your own.

Website/Booking Engine:

Kapture CRM's web integration funnels all enquiries from websites, booking engines, online ads and marketing campaigns so that you have access to all the leads and form strategies on converting them much more easily.

Calls & Emails:

Incorporating seamless integration with your cloud telephony partners, get the most out of the leads generated through calls, emails from your sales ids and toll-free numbers while tracking all their statuses in real time.

Social Media:

Get your Facebook, Twitter and other social media enquiries at one place to get a macro view of your social media initiatives.

Billboards, Print media and Expos:

Calls generated from media outlets, posters, banners and billboards can be recorded with detail and made accessible on the unified dashboard. Your offline marketing initiatives require a lot of organization, which is provided using simplified hotel CRM software.

multi channel
Faster Enquiry Management

You can get access to a categorized view of all your leads generated from every channel that you are associated with– on the Hotel CRM system. You can also use the lead scoring tool to quickly qualify your prospects as hot, warm or cold and you can know how to find the hottest ones who are ready to make a booking.

faster enquiry
Lead qualification and Lead scoring:

Get smarter solutions with intelligently categorized enquiries filtered by property type, rooms, packages and deals or set a pre-defined category through our customizable dashboard. Track enquiries based under priorities using the default hot, warm or cold labels or even create special discount or festive period labels.

Sales Funnel:

Track all your enquiries from the moment they are initiated to the moment they are addressed. The sales funnel allows you to filter and track enquiries in different stages of closure. When you have the option of dissecting a lead at each and every step, the chances of making a mistake goes down considerably.

Assign and Auto Assign Leads:

Kapture CRM has the ability to auto-assign and reassign enquiries based on geographical location. This helps you avoid repetitive tasks. VIP guests can be assigned to the best people on your staff so that they can be catered to the right way. Moreover, in case of agents who are absent, the hotel sales CRM automatically diverts said leads to available agents.

Guests 360 on finger tips:

The hospitality industry thrives on customer relationships and Kapture CRM allows you to manage customer information with ease. You can have an all-access guest list with the option to decide functions and services for each individually at any time.

Kapture's Contact Manager

Kapture's Contact Manager classifies and profiles your guests as individuals, agents or corporate entities so that you can cater to them appropriately. A central database of your guest information and guest preferences can be accessed easily through multiple properties so that your guests can have a consistent experience in all your hotels.

contact manager
Guest account manager:

Guest accounts are auto-created whenever someone creates an enquiry, your team can filter such enquiries with ease. You can consolidate all your travel agents, sub-offices under one dashboard to avoid any loss of data.

Guest Interactions:

With hotel CRM solutions, never keep your guests waiting for information, get access to all relevant customer data using the dashboard. Past interactions, contact details and priority level of the customer and many such details can be accessed for quick and easy service.

Customized rate plans:

Create custom rate plans for corporates and travel agents. With easy access to past interactions, your hospitality team can quote attractive pricing for such bookings. A report of past transactions will help you decide which way to go.

Alerts and reminders:

One of the salient features of a CRM for hotel industry is that you can send customized wishes to your clients and keep track of the activities of all high priority guests so you can maintain contact always serve them more efficiently by adding a personal touch!

Auto Assign enquiries to agents
Real time mobile notifications to teams
Templates for bulk email and SMS campaigns
Automated reminder and follow up mails
Create quick rate cards
Generate invoices with one click

Product Master - Property wise:

Hotel Inventory:

Property information like room types with images, number of rooms available under each type and banquet capacity can be stored individually.

Mobile Access:

Inventory data can be accessed from any location on the field. Your travel agents can easily showcase properties to corporates and other travel agents through the CRM mobile app. Enquiries can be added to specific properties or any room from the inventory catalog.

Property Dashboard:

Track occupancy rates of each property in real time and gather information on star properties and packages.

property master

Kapture CRM seamlessly integrates with all travel partner sites, telephony, and chat, accounting and reservation management systems which has API capabilities.

property master