Focus on building your brand with CRM
Software for Large Enterprise

Enterprise CRM software solutions give you the power to
optimise your business operations

Overview

When a company functions with large amounts of data without a system in place to automate key tasks along with actionable reports, processes can become chaotic. Kapture’s CRM software for large enterprise helps the company process important data like incoming leads and support tickets through a unified dashboard.

Enterprise CRM Software

Scale Your Business with Smart Analytics Driven Tools on a Unified Dashboard

task-automation

Task Automation

For enterprises, it’s quintessential to keep track of everything so that no important lead/customer/info is missed out on. Our smart dashboard helps you automate your tasks, giving you more time to focus on your customers. This is a real time saver and also a convenient way of doing business without any hassles.

central-data

Central Data Repository

Deploying the best CRM software for enterprises right from the beginning ensures that all data is stored and categorized properly. It helps you create business processes for your core team and develops a habit within the company to be more process driven. Especially in an enterprise, where processes are long and complex, a CRM system can serve as a support system for all the teams involved in a transaction.

api-integrations

API Integration

With Kapture’s 500+ ready-to-use API integrations, it can be easily integrated with your existing systems, thus saving you time which you would otherwise utilize in manually configuring and integrating. Kapture can be seamlessly integrated with Google Calendar, Mail Chimp, Trello, Shopify and many more such platforms. Unification of these apps can make your work day simpler.

kap-drive

KapDrive

Enterprises have huge amounts of data to be sorted and stored and sometimes it can become quite a challenge to segregate the data and store it on just one platform. KapDrive, Our very own secure cloud storage system helps you do just that. Save all of your data to KapDrive and access it at any time or place as per your team’s convenience. Assign team-wise or project-wise access to your team members. What’s more, enjoy unlimited storage on a vast network with all the facilities without any restrictions.

custom-workflow

Custom Workflow

Kapture’s enterprise CRM software solutions streamline your business operations through a custom workflow. Run all the operations through Our unified dashboard and customize your entire workflow, just like that. From automating sales and customer support through smart auto-ticketing to seamlessly integrating your online and offline marketing channels into a central CRM, Kapture helps you achieve your business goals on a single software system.

reports

Reports

In an enterprise system of business, it is difficult to keep track of everything especially with regard to your teams, your business, your projects, etc. Dig out department specific reports and reduce waiting time for email reports, spreadsheets or phone calls with Kapture’s 500+ report formats.

One Dashboard, Multiple Operations

Sales CRM

Large scale businesses benefit from sales CRM because they receive prospect enquiries through phone calls, email, website, live chat, related portals and Social Media on a central Dashboard. The cloud sales CRM facilitates an easier way to meet your customer commitments, helping you turbocharge your sales force.

Sales CRM Dashboard
Knowledge Management System

Built for enterprises and large businesses, Kapture’s Knowledge Management System is an excellent platform where your teams/departments can learn about your products/offerings/services in detail. Give your entire team or even a specific department of a specific branch instant updates, announcements, news or notifications on the move. The agents can refer to FAQ guides, discussion forums, interactive flow charts, etc. all from one pool of information – the Knowledge Management System.

Knowledge Management System Dashboard
Ticket Management System

Kapture’s CRM software for large enterprise offers ticket management solutions that help you streamline operations by giving you all the information that you need right on your screen to solve tickets faster and more easily. Efficiently manage a large volume of generated tickets and assign them on the basis of priority or even do it department-wise. Automatically segregate your tickets and label them as hot, warm or cold and assign a dedicated time to resolve the tickets as per the label.

Ticket Management System Dashboard
Chat System

Increase your team’s productivity by automating and customizing your chat templates. Kapture’s AI auto-responds to a large volume of chats, thus creating a faster respond time. Teams can collaborate internally, raise and classify chat tickets based on priority and assign them with an escalation matrix. Because it is Plug ‘N’ Play, it can be easily integrated to your existing systems and they connect easily.

Chat System Dashboard
Contact Center Management

Efficiently manage a large volume of both inbound and outbound calls through Kapture’s Contact Centre Management. Easily assign, manage and monitor the performance of your agents and the entire team by tracking key metrics. Explore the rich features of Our Contact Centre Management like Multilevel IVR, excellent heavy call routing capabilities, SLA measurement, report metrics, agent/team shift management, cloud telephony integration and much more.

Contact Center Management Dashboard
Email Ticketing

Kapture’s Service CRM for small businesses ensures all your email queries come into a central dashboard from where your agents can reply, view past history, check customer information and previous tickets. You can also send automated emailers, attachments, images, feedback forms depending on your interaction with the customer.

Chat Management

The Live chat software lets you view chat tickets and email tickets with access auto reply templates that can be used to begin a conversation. The chat system can easily be integrated into YOUR website with a simple AII integration.

API's and Integrations

You can easily integrate the CRM into platforms like google calendar, mailchimp shopify and much more with our ready to use API’S.

Social Media Ticketing

If you receive complaints on social channels they will be delivered straight into your CRM inbox. You can then respond to these social media tickets from the system itself without logging in every time.

Reports

Over 500+ reports are available to you. With a few clicks you can generate reports on sales and service productivity. This can help you measure your service levels, sales target versus achievement, ticket status and much more.

FAQ's

Every business have special requirements with different processes. Kapture’s CRM solution for enterprises are highly customizable and can be integrated to your existing systems so your teams can start using it as soon as you kickstart.
Kapture CRM enterprise solutions can be used by end number of people. We have a standard price-per-user model for teams that increase at a rapid pace.
Sales team’s most useful aspects lie in data enrichment capabilities. Kapture helps in automatically filling in the basic company details, fetched from the database. As large database is quite complex to handle, Kapture provides all the info right on your dashboard with multiple tools like reports, lead management, omni channel support, daily plans, payments & quotations, etc. which makes Kapture an ideal CRM for sales teams.