Large scale businesses benefit from sales CRM because they receive prospect enquiries through phone calls, email, website, live chat, related portals and Social Media on a central Dashboard. The cloud sales CRM facilitates an easier way to meet your customer commitments, helping you turbocharge your sales force.
Knowledge Management System
Built for enterprises and large businesses, Kapture’s Knowledge Management System is an excellent platform where your teams/departments can learn about your products/offerings/services in detail. Give your entire team or even a specific department of a specific branch instant updates, announcements, news or notifications on the move. The agents can refer to FAQ guides, discussion forums, interactive flow charts, etc. all from one pool of information – the Knowledge Management System.
Ticket Management System
Kapture’s CRM software for large enterprise offers ticket management solutions that help you streamline operations by giving you all the information that you need right on your screen to solve tickets faster and more easily. Efficiently manage a large volume of generated tickets and assign them on the basis of priority or even do it department-wise. Automatically segregate your tickets and label them as hot, warm or cold and assign a dedicated time to resolve the tickets as per the label.
Increase your team’s productivity by automating and customizing your chat templates. Kapture’s AI auto-responds to a large volume of chats, thus creating a faster respond time. Teams can collaborate internally, raise and classify chat tickets based on priority and assign them with an escalation matrix. Because it is Plug ‘N’ Play, it can be easily integrated to your existing systems and they connect easily.
Contact Center Management
Efficiently manage a large volume of both inbound and outbound calls through Kapture’s Contact Centre Management. Easily assign, manage and monitor the performance of your agents and the entire team by tracking key metrics. Explore the rich features of Our Contact Centre Management like Multilevel IVR, excellent heavy call routing capabilities, SLA measurement, report metrics, agent/team shift management, cloud telephony integration and much more.