Be prepared and equipped for every possible customer query with Kapture service CRM software! Always remain accessible with Omni-channel support, be easily reachable with mobile CRM and maintain a spotless issue resolution record with Mobile ticketing etc.
Customer Service all the more Powerful & Personalized
Today, customers expect businesses to be as smart and understanding like their real-life friend! Meanwhile, your service team has to handle an exponentially increasing workload.
Kapture Service CRM reinvents the way you manage your customer queries and issues.
Get Smarter in Managing your Customers
Create a smooth and organized issue pipeline to resolve all the incoming customer queries. Kapture Service CRM helps you receive, streamline, assign and collaborate to resolve each and every customer query. Nowbe smarter and faster at managing your incoming stream of queries!
Attend all your customer queries from multiple online-offline channels on a unified platform. Integrate various sources such as email, phone calls, partner websites, social platforms etc.
Make informed live conversations with your customers with live chat integration. The website embedded forms recognizeeach customer with their previous interactions and purchase history. You can view this and more on the cloud customer account.
View and respond to any new customer posts on your Facebook wall or twitter feeds from your CRM dashboard. Create better digital relationships that translate into real-life customers!
Collect and review accurate reports about your employee performances on the CRM dashboard. You can also utilize the collected information to draw insights about improving the future performances.
Utilize mobile CRM to access and evaluate the latest customer issues from anywhere, anytime. By issuing a mobile ticket, you can assign a customer issue or meeting to a particular employee.
Record and access snippets of customer conversations in the relevant customer account. Later, mobile CRM lets you access this information from anywhere, anytime.
Consolidate and manage all your Issues with easy ticketing
The multi-channel integration allows you to streamline all customer queries to a single ticketing inbox. This ensures that all issues getassigned to a particular employee or gets closed. Meanwhile, the mobile ticketing feature lets you reach out-to a particular employeeand initiate action.
Combine customer conversations from multiple channels to a single team inbox in a smart and intuitive way.
Assign tickets to the relevant teams and team member. Also, track the particular tickets getting closed or escalated to an individual who ranks higher in the hierarchy.
Access particular customer profiles to gain information about the history of interactions and pending issues.
Set default responses in our ticketing
software and keep your customers
engaged while you work to resolve their
A dashboard view is all you need to
quickly view each ticket, the agents
working on them and the turn-around time.
Reduce ticket resolution time by escalating
idle and unattended tickets to the reporting
Enable your customers to quickly arrive at answers to their queries without directly interacting with you.
Deliver a comprehensive collection of
articles to answer the most frequently
Provide a platform for your customers
to not only interact with your agents,
but also with each other.
Allow your customers to keep track of
their support requests and forum posts.