Build a happy and thriving community with Kapdesk’s remarkable support
tools. Allow your agents and customers to effortlessly arrive at solutions and
create the perfect customer support team.
Coupled with automation, speed up your customer support with Kapdesk, and deliver lightning-fast
resolution to your customers’ issues and grievances.
Retrieve and easily view all your lead
enquiries made through email.
With embedded web-forms, capture
all your leads coming through
Collect and keep snippets of all
enquiries coming through the phone.
Reduce the load on your support system and sail through your customers’ queries without any hiccups.
A smart and interactive inbox that
brings conversations from multiple
channels onto a single window.
Assign tickets to the relevant teams and
easily track their status for quick and
Keep a customer’s information at hand
and refer to their past and pending
issues for smooth and uninterrupted
Set default responses in our ticketing
software and keep your customers
engaged while you work to resolve their
A dashboard view is all you need to
quickly view each ticket, the agents
working on them and the turn-around time.
Reduce ticket resolution time by escalating
idle and unattended tickets to the reporting
Enable your customers to quickly arrive at answers to their queries without directly interacting with you.
Deliver a comprehensive collection of
articles to answer the most frequently
Provide a platform for your customers
to not only interact with your agents,
but also with each other.
Allow your customers to keep track of
their support requests and forum posts.