Be prepared and equipped for every possible customer query with Kapture service CRM software! Always remain accessible with Omni-channel support, be easily reachable with mobile CRM and maintain a spotless issue resolution record with Mobile ticketing etc.
Customer Service all the more Powerful & Personalized
Today, customers expect businesses to be as smart and understanding like their real-life friend! Meanwhile, your service team has to handle an exponentially increasing workload.
Kapture Service CRM reinvents the way you manage your customer queries and issues.
Get Smarter in Managing your Customers
Create a smooth and organized issue pipeline to resolve all the incoming customer queries. Kapture Service CRM helps you receive, streamline, assign and collaborate to resolve each and every customer query. Nowbe smarter and faster at managing your incoming stream of queries!
Attend all your customer queries from multiple online-offline channels on a unified platform. Integrate various sources such as email, phone calls, partner websites, social platforms etc.
Make informed live conversations with your customers with live chat integration. The website embedded forms recognize each customer with their previous interactions and purchase history. You can view this and more on the cloud customer account.
View and respond to any new customer posts on your Facebook wall or twitter feeds from your CRM dashboard. Create better digital relationships that translate into real-life customers!
Collect and review accurate reports about your employee performances on the CRM dashboard. You can also utilize the collected information to draw insights about improving the future performances.
Utilize mobile CRM to access and evaluate the latest customer issues from anywhere, anytime. By issuing a mobile ticket, you can assign a customer issue or meeting to a particular employee.
Record and access snippets of customer conversations in the relevant customer account. Later, mobile CRM lets you access this information from anywhere, anytime.
Consolidate and manage all your Issues with easy ticketing
The multi-channel integration allows you to streamline all customer queries to a single ticketing inbox. This ensures that all issues get assigned to a particular employee or gets closed. Meanwhile, the mobile ticketing feature lets you reach out-to a particular employee and initiate action.
Combine customer conversations from multiple channels to a single team inbox in a smart and intuitive way.
Assign tickets to the relevant teams and team member. Also, track the particular tickets getting closed or escalated to an individual who ranks higher in the hierarchy.
Access particular customer profiles to gain information about the history of interactions and pending issues.
A dashboard view is all you need to
quickly view each ticket, the agents
working on them and the turn-around time.
Set default responses in our ticketing
software and keep your customers
engaged while you work to resolve their
Reduce ticket resolution time by escalating
idle and unattended tickets to the reporting
Enable your customers to quickly arrive at answers to their queries without directly interacting with you.
Deliver a comprehensive collection of
articles to answer the most frequently
Provide a platform for your customers
to not only interact with your agents,
but also with each other.
Allow your customers to keep track of
their support requests and forum posts.
Does kapture has a ticket management system?
Yes, kapture CRM offers a cloud-based ticketing platform. You can even view the all the tickets from a single dashboard. The ticketing software ensures that all the issues get resolved within a specific time through escalating unresolved issues after an assigned time period.
Does Kapture have a complaint management system?
Yes, the kapture complaint management system lets you filter your complaints and resolve issues in a single dashboard. The single dashboard lets you view all the tickets from every customer and allocate them to the specific employee. The mobile CRM enable you to reach any particular employee to resolve the particular complaint at the earliest.
Does Kapture provide live chat support?
Yes, you just need to integrate the provided live chat software into your website and you can start receiving live messages in your website.
What is Omni Channel Customer Support?
The Omni-channel customer support combines the multiple customer communications channels in a single platform. Kapture service CRM lets you streamline and combine phone calls, social media posts, email and chat in a single platform. By having a cloud-based ticketing system, you can raise instant tickets to have the issues resolved at the earliest. This is an easy way to manage your customer enquiries through different channels. By this way, the omnichannel customer support is a complete method to delight your customers and start resolving queries in a more efficient way.
How customer service software will improve my customer satisfaction?
The customer service software covers multiple aspects of your daily customer interactions. The CRM platform lets you receive and respond to daily customer calls, emails, social media messages and direct conversations. All these enable you to consistently meet and satisfy your customer queries. As the CRM platform stores your customer data on the cloud database, this allows you to easily retrieve the different customer information. All these factors combine to significantly improve your customer satisfaction rates.
How cloud-based customer profiling help me understand and manage customers?
The CRM customer profiling lets you collect and store in-depth information about every customer and prospective lead. This in-depth data allows you to understand the customer demographics and preferences. By the virtue of cloud-based data management, you can access and edit individual customer preferences and user status. Thus the cloud-based CRM helps you share updated customer information across the user-base.
What are the advantages of using customer service software in your business?
The customer software helps you manage and improve all your business interactions. These are main advantages of using customer service software.
1. Improved customer relationships – The CRM platform makes it easier to reach and communicate with your business. It also improves other critical metrics such as time for reply, quality of reply, personalized relationships etc .
2. Higher customer retention –Establishing better customer relationships enables you to develop long-term customer relationships, thereby ensuring that your customers extend your customer contracts.
3. More up sell and cross sell opportunities – Now create more up sell and cross sell opportunities with your customers through the CRM platform.
4. Higher efficiency – By using a unified CRM platform, you can manage all business operations under higher efficiency.
5. Better employee productivity – By integrating a CRM platform, you can store and evaluate all customer relationship. This enables you to evaluate the right customer metrics and take more effective business decisions.
Will Kapture support my Industry specific requirements and workflows?
Yes. At Kapture CRM, we understand that each industry has its own specific workflows and requirements. For this reason, the CRM platform comes customized to suit the specific requirements of each industry. Kapture CRM platform is completely attuned to different industry verticals such as FMCG, Accommodation, Education, Banking, Healthcare, retail etc. Further, the platform could be customized to suit the requirements of specific businesses. You can also benefit from a set of pre-existing configurations that make the CRM platform to suit the specific industry talk and work.