Build a happy and thriving community with Kapdesk’s remarkable support
tools. Allow your agents and customers to effortlessly arrive at solutions and
create the perfect customer support team.

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Helpdesk software

Coupled with automation, speed up your customer support with Kapdesk, and deliver lightning-fast
resolution to your customers’ issues and grievances.

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Multi-channel support

Retrieve and easily view all your lead
enquiries made through email.

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Ticketing software

With embedded web-forms, capture
all your leads coming through
your website.

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Feedback and surveys

Collect and keep snippets of all
enquiries coming through the phone.

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Ticketing software

Reduce the load on your support system and sail through your customers’ queries without any hiccups.

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Ticket inbox

A smart and interactive inbox that
brings conversations from multiple
channels onto a single window.

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Assign and resolve

Assign tickets to the relevant teams and
easily track their status for quick and
effective resolution.

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Customer history

Keep a customer’s information at hand
and refer to their past and pending
issues for smooth and uninterrupted
interactions.

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Automated responses

Set default responses in our ticketing
software and keep your customers
engaged while you work to resolve their
issues.

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Dashboards and reports

A dashboard view is all you need to
quickly view each ticket, the agents
working on them and the turn-around time.

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Escalation and alerts

Reduce ticket resolution time by escalating
idle and unattended tickets to the reporting
authority.

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Self-service portal

Enable your customers to quickly arrive at answers to their queries without directly interacting with you.

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Knowledge base

Deliver a comprehensive collection of
articles to answer the most frequently
asked questions.

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Community forum

Provide a platform for your customers
to not only interact with your agents,
but also with each other.

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Customer portal

Allow your customers to keep track of
their support requests and forum posts.

To learn more, visit our Kapdesk website
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  • Provide continuous support after each product sale
Kapture CRM software is a user-friendly Customer Relationship Management software customizable for diverse needs of Real Estate, Banks, Hotels and FMCG industries. As integrated CRM Solutions it's also optimally suited as best CRM for small business. Get your first-choice CRM Software now !
Adjetter Media Network Pvt. Ltd ,#25, Vruddhi Complex,Leela Palace Road,Next To Sri Ayyappa Temple,
P.O. Box: 560008
Bangalore
Karnataka > Bangalore