Retail Customer Support
Contracts and licenses
Easily manage contracts and licenses with your manufacturers and distributors, and keep a tab on your renewals and lapses through customized dashboards.
Help your customers deal with defective or sub-standard products with product warranties – keep a record of their purchases and resolve exchanges smoothly.
Provide confirmation emails and estimated delivery dates for each placed order. A knowledge base and community forum in the customer support software allows issue resolution to be swift and collaborative.
Establish a self-service portal and let your customers help themselves on any product issues. Reduce your customer service load and keep your customers satisfied.
With automated responses inside our retail service software, always keep your customers in the loop while your support team handles exchanges and return claims with maximum efficiency.