ESSENTIAL
- Omnichannel Ticketing
- Auto-assign Tickets
- SLA Management
- Data Import
- Web Forms
- Scheduled Reports
- Basic Dashboards
- Customer 360
Most-Recommended
PROFESSIONAL
Includes ESSENTIAL, plus…
- Custom API
- Ecommerce Integrations
- Reports & Analytics
- Social Media Integrations
- Mobile App
- Chat
- Knowledge Base
- 24×7 Support
ENTERPRISE
Includes PROFESSIONAL, plus…
- Custom Reporting
- Sandbox
- IP Whitelisting
- Dashboards
- Self-serve
- Contacts Management
- Customized Ticket Disposition
- Workflow Management
- Dedicated Account Manager
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our product and services.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer