Understand your customers’ preferences by building profiles for leading physicians and chemists, and clearly visualizing their spheres of influence for maximum patient reach.
Defragment complaints and issues brought up by your physicians and patients by storing them in a single, central service repository in the pharmaceutical CRM software.
Get the right people working on every individual service request in order to reduce turn-around times (TATs) and ensure that resolution is effective.
Make it easier for your relationship managers to interact with chemists and physicians during clinical visits with an always-online and extensive knowledge base.
With escalations and alerts, impart accountability to your departmental teams and maintain a top-notch pharmaceutical support with minimal opportunities for service requests.