Customer Journey

Custom content templates

Plan out your target marketing medium or channel – whether it is focused on outdoor establishments or digital platforms – and create relevant content that fits cohesively with your campaign objectives. Segment your target market into different customer profiles and create templates for different scenarios such as for social, marketing or servicing purposes.

Automated communications

Once the content and the individual have been identified, it is now important to realize the importance of sending the message at the right time. Automatically send relevant content to your customers between a set number of days, regardless of their place in the customer lifecycle.

Continuous engagement

In the customer lifecycle, each individual must be targeted with different messages so as to maximize the chances of their conversion. Create relevant and informative messages and responses for acquired prospects, leads who have progressed through the sales funnel, successful conversion, etc. Sending marketing material after the conversion also enriches your customer’s experience and ensures a constant source of revenue for your business.

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Social Media

Engage with your potential customers on platforms such as Facebook and Twitter.

Live Chat

Incorporate live chat into your marketing mix and effectively cross-sell and up-sell your products.

Email

Make use of the most prolific communication channel to market to a wide audience.

Web Forms

Capture relevant information from your customers with integrated web forms.

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Kapture CRM software is a user-friendly Customer Relationship Management software customizable for diverse needs of Real Estate, Banks, Hotels and FMCG industries. As integrated CRM Solutions it's also optimally suited as best CRM for small business. Get your first-choice CRM Software now !
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P.O. Box: 560008
Bangalore
Karnataka > Bangalore