Personal patient support
Communicate with your customers through 1-on-1 interactions and through a medium that they are most comfortable with. Deliver personalized care packages that fit their specific health requirements so that the customer is always satisfied.
Keep your consumers in the loop not only during a healthcare procedure, but also before and after it. Facilitate friendly and relevant communications between doctors, physicians, patients, non-patient customers so that answers are found quickly.
Allow your customers to easily track their medical profiles, monitor the status and results of their medical tests, along with any service or consultation requests that were made, all from a central location within the CRM for healthcare.
Notifications and alerts
Manage all your patients with chronic diseases using timely notifications and alerts in the healthcare CRM. Keep track of their appointments and routine check-ups, and initiate best course of action by raising awareness and properly allocating your resources and facilities.
Service level agreements
Incorporate trust for your healthcare services by delivering well-constructed service-level agreements (SLAs) to your patients, physicians and non-patient consumers. Inform them about planned outages – through the medium of your choice – so that client frustration is minimized.
Improve your healthcare professionals’ productivity by automating responses to common issues and questions. Service automation within the healthcare CRM system can help them focus their efforts on strategic decisions and considerably reduce failures and downtime.