Why my small business needs customer service software

Why my small business needs customer service software

Love ice-creams? Even if you don’t, imagine that you do, and assume that you enter an ice-cream shop. The AC does not work; you go up to the guy who lets you taste some flavours and ask him about a few choices you’ve made. He answers back with 3-word sentences. You will definitely have your ice-cream and go, since we’ve asked you to imagine that you love it. Now consider that you enter another ice-cream…

Top 10 reasons you lose customers

Top 10 reasons you lose customers

  A happy business banks totally on keeping its customers happy. Better said than done, it is a mighty task to accomplish in his highly competitive global market, where small businesses spring up like mustard, to eat up your space. In testing times like these, losing a customer can pinch you even more. Here’s a list of top 10 reasons which pisses off a customer to no end! You’re too late to respond Customers behave…

Get a reality check. Know your “contemporary” customers!

Get a reality check. Know your “contemporary” customers!

Considering the 360-degree paradigm shift of ways in which businesses function today, there is a need to relook closely at how customers behave in a competitive and technologically friendly market. Let’s find out what is it that improves customer-loyalty and helps you retain them for a long long time. Customers prefer companies who are approachable You could be involved in the biggest of goof-ups that has pissed your customer to no end, but you can…

Forget Daily Reports Clutter: Get Live Work Updates and Share every Working Moment

Forget Daily Reports Clutter: Get Live Work Updates and Share every Working Moment

How Kapture CRM Live Work updates keeps you close to every working moment? Have you noticed, how strangely the words ‘managers & migraines’ rhymes together? It sounds like one invented the other. Doesn’t it? Kapture Team has conclusively proved that a daily accumulation of cluttered reports at one’s inbox could be directly related to these severe headaches. Both recurring and periodic headaches are directly related to volume of these perfectly un-structured and clueless reports. According…

CRM Marketing Edge: How CRM Marketers came to rule the Digital World?

CRM Marketing Edge: How CRM Marketers came to rule the Digital World?

Present day marketing is about connecting and impressing audience for long-standing relationship. A digital CRM combines multiple essential tools for connecting with a modern audience. Why you need CRM Guidance? In a digital space, data and swiftness creates most important part of your marketing equation. As users are constantly bombarded with marketing messages at every new page visit, having effective message at earliest is way to go forward…. Modern campaign involves integrating various skills and…

Chat, email and phone: three ways your customers should be allowed to reach you

Chat, email and phone: three ways your customers should be allowed to reach you

Over the decades communication channels and mediums have seen a mighty transformation. From sending across your message via pigeons to saying “hello” to someone on the other side of the world via chats, technology has ruled the ways in which people stay connected. Similarly businesses today can’t just sit at the fence and function the way they used to, a few years back. They need to be more dynamic, here’s why: Need for Brands to…

5 CRM Field Management Tricks Instilling Intelligent Team Operations?

5 CRM Field Management Tricks Instilling Intelligent Team Operations?

Most employers’ finds it hard to keep employees’ productive right under their finger point, managing outside activity much more hard. Here CRM Field Management transforms into a much conflicting challenge. Taking field employee input as only source of information could instantly put your business under stress and threat of under performance. Henceforth, managing field teams becomes a hard challenge. Still, Field Teams are Quintessential. But Why? Most IT and software vendors still depend on direct…

How affordable CRM Software saves money directly and indirectly?

How affordable CRM Software saves money directly and indirectly?

For an individual buyer, deciding on affordability of software is easy. He takes the decision based on utility, price and features of available free version. When it comes to a CRM, deciding on its software affordability becomes much more intricate and complex. How to understand CRM pricing? CRM is usually adapted on an organizational or team scale. The decision usually involves buying more than three CRM licenses. When you’re investing on several licenses, resultant total…

How to Manage your Sales Pitch Turning into a Big Empty Air Bun?

How to Manage your Sales Pitch Turning into a Big Empty Air Bun?

Have you ever attended a sales meeting and wondered to yourself whether you are trying to a sell a big empty air Bun? Most sales professionals are constantly worrying whether their sales pitch carries enough calories to last an entire sales meeting. And if it doesn’t you can try to sell hard, but your sales pitch will still end-up sounding hollow and non-beneficial. Now, your client could abruptly become uninterested or may simply tell you…

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